Holiday Inn Express & Suites Brighton South - US 23

I got charged for 2 beds and to accommodate 4 people. But I got one bed and 2 keys. I also specifically selected this hotel and paid extra because it showed indoor pool available but it appeared to be closed. I never got any notification about changes even though I booked 2 months before the stay

Rented three rooms for family and all settled in to watch the big Lions game on TV and ... nothing works. I called front desk and only then they decide to tell me that TV's haven't worked for three days. Waited and waited for manager Kevin to show up and finally gave up and left. I called later that day and he tells me he can't do anything for me. Also, no milk and the waffle maker is broken at breakfast. Save your aggravation and skip this place and their uninterested manager.

If you're looking for easy access to the expressway, shopping, and beautiful downtown not far away, this is a great lodging option. A newer hotel, the entire premises was clean and appealing to the eye. Located on a street that leads behind Target, Home Depot, Chilis, and IHOP with a side street near the hotel that leads out to another corridor and a traffic light near Meijer. Downtown offered quaint shopping and beautiful holiday lighting. There is also a back way to access Kohl's and Costco (to avoid the crazy round-abouts). Complimentary parking in the front, side, and back accessible with a card, elevators and pool are near the back side of hotel. Our room has a king size bed, roomy walk in shower with the vanity mirror well lit, a mini fridge, microwave, k-cup coffee maker, ironing board and iron, bench for luggage, mounted TV w remote (even had sleep timer) and HBO, desk and chaise lounge. The continental breakfast included the usual light fair including oatmeal and toppings, yogurt, fruit, scrambled eggs, sausage links and patties, cold cereal, and a nifty pancake maker than resembles the old Easy Bake Oven. We stayed two nights and received housekeeping services including bed remade, fresh towels and cleaned bathroom. The bed was firm w a euro top and comfy pillows and bedding. No suggestions to management as everything was as it should be.

Absolutely the worst as IHG quickly becoming motel 6. Absolutely bizarre. IHG member since 2000 and over the last 4 years these properties run very poorly with no standard. Booked a reservation only to be told they could not check me in due to a system error. He wanted my confirmation number so he could cancel my reservation so I wouldn't be charged the cancelation fee. WHAT!!!!! Your error my problem. Bon Voy

The Holiday Inn Express & Suites located at 6910 Whitmore Lake Road Brighton, MI, 48116. Please beware the manager (Kevin A.) at this hotel he does not take accountability for his actions and does not care about his customers. I have been an IHG rewards member since 1998 and I have never experienced a situation like the one I encountered last night. I booked a room through my IHG app and received a confirmation number. After my 3 hour drive, I arrived at the hotel to be told, they we sorry they did not have a room for me because of their 3rd party bookings. The clerk stated, he was sorry and that he knew this was going to happen because it always happens when he works and he was hoping the rest of the people wouldn’t show up. I explained I always show up and if something happens and I can’t make it, I would call. Which is what this young man should have done when he realized the hotel was overbooked, but instead he did nothing except inconvenience people and waste their time. This clerk knew well in advance that he didn’t have enough rooms. In fact there was a surgeon who tried to check in before me, (trying to get some sleep before her 7 surgeries the next day) and she was also displaced. This hotel is a joke! I will never book there again. I have lost my confidence in IHG, I travel often and when I book a room it’s because I will need a place to stay. Please take my advice and do not support Kevin A. at the Holiday Inn Express Brighten, MI - South. The temporary resolution: Only after asking did they make arrangements with another hotel. A hotel that was along my original path. So I was forced to back track, if I wanted a place to stay. Get this, when I arrived at the sister property in Brighten, they tried to charge me an additional $60. I had a fir and called the previous hotel. The clerk explained how to adjust the rate. I was not offer anything for this inconvenience! I asked the clerk to have the hotel manager (Kevin A) give me a call the next morning. When I hadn’t heard from him at 3:30pm, I called the hotel. He let me know he got the message but he was busy all day and didn’t get around to calling me. I was perplexed at his answer. He did not apologize but in fact said the incident was not his fault it was Expedia’s fault and there was NOTHING he could do for me. I said, “sir, you could have picked up the phone and, at the very least, offered me an apology.” He said, why would I apologize it wasn’t my fault! I beg to differ, you and your staff knew well in advance, of my arrival, that you did not have a room for me and you didn’t pick up the phone to let me know. I told Kevin A. he owe’s me something for wasting my time. He said, I can’t give you anything. So guess what, I can give him something….. a review on every platform that will make people think twice about staying at HIE Brighten, MI south hotel. I feel badly for the staff who have to work with this clown! Please drive an extra 10 minutes

we stopped on our way to Mackinac island and this place was amazing . Super clean with great staff and good breakfast . Bed was very comfortable and price was good . We will definitely stay again if we are in the are . One of the best expresses we have stayed in

Staff is polite and professional. Super clean room and lavatory. , Housekeeping Executive is one hard working woman super professional and very polite! Breakfast is ok could be a better selection…but all in all GREAT STAY! Highly recommend!

I'm writing this well after the fact, but want to address some of the poor reviews that have been posted. Granted, I have not been back since Oct. of 2021, but then they were first rate! I had a very stressful situation arise and needed a room for two nights and was accommodated very well by the staff at the Brighton South -US 23 location. My situation even got a bit worse and the GM, stepped up and helped me immensely! She was friendly and understanding and helped me out of a tight jam. I can't fully express how much her help meant to me; she was a lifesaver! I had stayed here once before due to a power outage at home and they were very accommodating then, too. The rooms are nice, the hotel is very clean and presentable as are the grounds. The breakfasts are first rate! This stay I needed a few things at check-in, and the night clerk was also very helpful and friendly, I wish I had made note of her name; she deserves thanks, too. There is a great variety of food in the "store" in case you need it (I did). I can't say enough good about this hotel and the people who run it, especially Laura Jackson. I would recommend it to anyone needing a nice, clean and comfortable room.

I have never in all my years of traveling, seen such a poorly run hotel. After driving 10 hours we arrived at 10:30 pm with our dogs. We found this hotel online on Travelocity, filtered for pets, and this property came up. So we called Reservations, asked about pet policy to confirm, and we were told the hotel accepts pets. Well, they don’t. We had to wait an hour while they called their manager, who never answered his phone. Meanwhile, the two women working the front desk were not empowered to make a decision. They also refused to give us a refund. We are senior citizens on a fixed income and a tight budget for this trip. Consequently, we are sleeping in our car at a truck stop. What a rotten experience. Just rotten. Poor, poor management. Perhaps you should hire a night manager or empower someone else to make decisions.