Ibis Bridgwater

Corner rooms can be cold sometimes

Went during heat wave rooms extremely hot air con machine right by door doesn't go below 18 and windows doesn't open no offer of fan. Went out for the day on the sat came back to find out own towels had been taken out of our room when cleaner came in went and saw reception found some towels which wasn't ours so now leaving without our bath sheet towels don't get how our own towels can be removed when not like yours.

The hotel is excellent however the customer care could be improved. Some staff seem overworked and tired. We stayed two nights and some parts of room not cleaned properly or things like tea bags not replenished. When you get the invoice at end of your stay it is not itemised properly so you can check it. They charged me for a ginger beer which we did not have. We had a different drink so you don’t really know what the cost of that drink is. When I queried bill and by the time they reconciled the bill to the bar there was a small overcharge. Had I not queried I would never had known. The quality of the cooked food during breakfast is not good. We had a family room where two rooms are connected. When given our keys they did not always work. (And no I did not keep keys with the phone). When you ask the hotel to sort these out for you they kept saying they were working. Customer care during welcome was good but during stay not so good. It was very annoying being on third floor and with a toddler having to keep asking them to rectify issue.