Premier Inn Bridgwater North (A38)

The outside of hotel strewn with litter ,only outside eating area 1 old picnic bench stood on decking that was a trip hazard.restaurant was only open at very restricted times.reception carpet unclean receptionist spent as much time serving in eatery as she did on reception due to being short staffed even though it was Glastonbury festival week.we paid extra to check in early and were given room 210 which was up stairs no lift so had to climb 30 stairs not so good when your in your mid 70s.got into the room to find a upright electric fan which was in a state of needing replacement as the back of motor was falling of.the room temperature was mid 30s unbearable window could only open 2 inches for health an safety reasons(on the top floor) took a carton of long life milk with us on Saturday it was currdled by Sunday morning.complained at reception and was given head office number to ring .rang head office voiced all above complaints and asked about the guaranteed good night's sleep I was told to read terms and conditions which says if no air con on site they cannot control heat and apologised that was all they could do.we have stayed at different premiere across the country but Bridgewater North is defiantly one to avoid at all cost and customer services should be ashamed

Stayed here for two nights for a family birthday, can honestly say we won’t be staying again. Paid £130 for a boiling hot room with no air con just a little fan in the room that was just moving the hot air around. Can honestly say it’s the worst two nights we’ve had with our nearly 9 months old baby who just couldn’t settle because it was far too warm. Couldn’t change rooms as fully booked. Then that brings me to the parking, with the renovation going on with the restaurant next door there is a maximum of 20 car parking spaces for a fully booked hotel. We felt very sorry for the receptionist on the Friday night who had several people complaining as they had no where to park, he was already an hour over his shift finishing just trying to park people, we ended up being put into a disabled slot with my sister in law parked next to us just to get us in. Other people were being parked on pavements and grass verges. If we had known these renovations were going to happen we wouldn’t of booked this premier, had an email a couple of weeks before our stay to say we get a complimentary breakfast due to the works but no offer of a refund to cancel our booking if we wanted to. The complimentary breakfast was another issue, went down at 8am there were two very unripe bananas, one croissant and a handful of apples. It wasn’t until we asked if there was anymore that the receptionist decided to refill it all. To say we are disappointed is an understatement, it’s a lot of money to spend to stay somewhere that in the end had so many issues and no resolution to anything. I think if they know works are going to be taking place this should be advertised before a booking is taken.

I stayed here during a hot weekend, but the room had no air conditioning—just a weak, useless fan. It was stifling and uncomfortable. To make matters worse, there was rubbish left in the room when I arrived and a constant unpleasant drain smell. I was also disappointed to learn after booking, via email, that the restaurant was closed. That should have been made clear upfront. Overall, the experience was poor, and I didn’t get a good night’s sleep. The hotel did not meet expectations, and I wouldn’t recommend it unless significant improvements are made in cleanliness and communication.

Disappointed that restaurant was closed . No alternatives given either of nearby restaurant or change of hotel. As location was booked because of onsite restaurant

Not one to moan usually about a hotel but this hotel is like a furnace. I feel sorry for who had to stay here last week when the temperature was 30.c. It’s like they have the heating on full blast throughout the hotel? Boiling from the second you step in reception. Would not recommend unless you can bring your own fans. There is a fan in the room but it doesn’t do anything. Just spend the extra money and stay somewhere else.

We arrived at the hotel to be greeted by a friendly helpful receptionist who informed us that the room will likely be hot as it was a warm night. The room had a fan but if we wanted another or a bedsheet to let her know - great start and welcome after a long journey. The room was warm, but the fan helped. Room a little tired and in need of some maintenance- usb socket broken, bedside lights not working, flickering bulb outside of the room. One of the doors in the corridor slammed shut. All easily fixable. Cleanliness left a lot to be desired. Bathroom needed a good deep clean rather than just a quick turnaround clean. Skirting was dusty and hairy. Attempted to eat in the pub/restaurant. Went in at 7:30 and looked relatively quiet. Met promptly and was informed that we couldn’t get a table until 9 - odd as not full by any means, but presumed more guests were on there way, so we headed into Bridgwater to eat. Came back around 9:15 and popped back in for a drink. There were 2 families of four in the restaurant- odd seeing they couldn’t fit us in earlier. Fancied a Guinness,” oh we stopped selling that a while ago”, attempted to order a lemonade, “we don’t have any” attempted to ask for Fanta/tango “we don’t have any” no alternatives were offered and it clearly felt that they just didn’t care, poor customer service and a distinct lack of professionalism. We chose not to have breakfast in the morning based on our experience and having now read other reviews, we made the right choice. Just feels the restaurant is being run down or they just don’t want to serve food or drinks. Wouldn’t stay here again.