Premier Inn Bridgwater North (A38)

Hotel fine as always but restaurant was awful. only bar area open, waitress with attitude, over cooked/burnt food, closed before 10pm as one of the few staff wanted to go home. Breakfast even worse. Coffee machine broken, no decaf, no white bread, no bacon, no fried eggs and the food that was available was very bad. only the Premier Inn can keep item under a heat lamp for 2 hours yet they are still cold.

We were very dubious about booking here due to the past negative reviews but because of our past experiences with Premier Inn’s and its ideal location we decided to bite the bullet and give it a bash. Being located a few minutes drive from the M5 made it so easy to get to with the added bonus of having a Shell fuel station next door which also had a Subway and Greggs; so getting a quick snack to go was not a problem. The town centre of Bridgwater is about a 30min (2 Mile) walk away or by taxi about a £9 fare away. The Excellent Golf Club of Enmore Park is located about 15 minutes drive away which was the primary reason for our visit to Somerset as well as enjoying a few days getaway. We stayed for 4 nights and found our rooms adequate for our stay. One was located on the ground floor and the other on the 1st floor. There were signs displayed which made locating the rooms easy. The rooms were clean and tidy and the staff we encountered to be friendly and welcoming. As part of the check-in we were asked if we wanted to upgrade from the unlimited breakfast option to the meal deal package but we declined as we had other plans for evening meals. The rooms had all the usual amenities except for air-con, they did stay warm throughout our stay with the thermostat set to 18 degrees and both sets of windows shut. The internal windows did help keep out a lot of the sounds from outside but with a main road, a fuel station and a fair few lorries going past there was always going to be some noise which unless you’re a very light sleeper shouldn’t be an issue. Although this isn’t the hotels fault there was a poor mobile phone reception during our stay due to a few masts being out of service in the area so it was a good thing they provided free Wi-Fi. It was a little slow and did struggle with keeping a connection at times however with a little patience I did get to watch the football on my phone and also use Youtube. The breakfast we found to be a little disappointing and somewhat frustrating but it didn’t stop us from eating as it was so convenient for us. We didn’t want to eat too early but at the same time not too late so 3 out of our 4 breakfasts were at 8am the other one at 9am which felt reasonable as they had it advertised they were serving breakfast until 10.30am. In the busier summer months I can see that it would be very busy but in a cold wintery January there was only a handful of tables eating at 8am and when we ate at 9am I don’t think anyone else came in after us that day. The food was edible but not hot (luke warm at best) and assuming that it isn’t usually busy after 8am they didn’t seem to replenish anything so unless you asked a staff member for more you was limited to what was already out. That said the vegan in our party did enjoy their breakfast as the sausage and bacon was cooked fresh to order for them then once they arrived at the table they could proceed to get the rest of the breakfast from the buffet selection. We did

There was a long list of faults with the room including a badly leaking kettle, wobbly toilet seat, milk pots gone off, only 1 bath towel for 2 people. Request for extra toilet paper not carried out. Room was not clean, there was dust & dirt on the skirting board & under the bed. The replacement kettle & extra towel was left in reception & not put into the room. Was not even acknowledged by the receptionist when we handed in our keys, we appreciate she was on the phone but she did not acknowledge that we were there.