TownePlace Suites Bridgeport Clarksburg

Guests appreciate the cleanliness, convenient location, and exceptional service. The breakfast selection and kitchenette amenities are also praised. However, there are no notable disadvantages mentioned in the reviews.

Just another waste of a Towneplace. Loads of potential, and ruined by out-of-touch ownership/management. A highly unpleasant stay, and one that I cut short after only about 12 hours. The lobby was obnoxious. We stood there for 5 minutes at check in with their trashy music playing, in competition with yet another audio source - a television. Incredibly stressful, and way too long of a check in process for a lobby like this. This is a hotel that supports mobile keys, but won’t even allow mobile check in for Titanium members, apparently. That being said, I would’ve been fine with waiting in the lobby, if the atmosphere was decent and peaceful. We got to our suites, and of course, a television was both turned on and playing audible content, in both rooms. Such trash. It’s unfortunate to see hotels with such immense potential being managed/owned by those who are seemingly devoid of common sense. How can anyone possibly think that’s desirable, or even appropriate? The luggage carts were junk, and could hardly be maneuvered when loaded, with their soft, pneumatic rubber wheels. The carts had solid metal signs, asking guests to return them immediately, dangling loosely from the top bars. We took the sign off of our cart and left it on the floor in the entryway. I wanted a luggage cart, not a noisemaker. The shower in my suite was backed up as soon as I got there. Not a little - not like “maybe it just started to get clogged” - but a LOT. It barely drained at all. As soon as I turned the faucet on, the bathtub started filling. I took a 15 minute shower with the drain plug fully open. The water in the bathtub was filled past my ankles. How long were they ignoring that, for it to have gotten to such a point? Neither of the queen beds in my suite were even properly on their frames. Both of them were hanging off of their metal frames (on the floor) by several inches… so on one side of each bed, the edge of the metal bed frame just stuck right out. I’ve never seen this at any hotel. It almost seemed deliberate, but why? I could hear the television of a neighboring guest, prominently, at midnight, in bed, with ear plugs on. This place apparently applied no soundproofing tactics whatsoever during construction. Overall a horrible place to stay. We checked out at about 4 AM, and got a full refund on this excuse for a stay. They refunded half of our points initially, then one of their staff members trashed one of our rooms and tried to blame it on us. After several weeks and the intervention of Marriott Corporate, they finally refunded the other half. No compensation for the false accusations. Their GM did not even follow up with me, after several requests to speak with him, until the corporate office got involved. Disgusting.

Thought it was a nice facility