Vee Han
October 2, 2022
Stylish hotel but needs attention to details
Travelled with a friend at the end of Sept . Quiet time for the hotel which is lovely.
Good points : stunning garden! Amount of work that it takes to maintain such beautiful plants is impressive . Stylish outdoor furnitures . Bed and pillows were very comfortable . Had a great night sleep . Free water and rose which was a nice touch
Improvement points : Eventhough it’s off season , one of the more pricey hotels I’ve ever stayed in prob because of the location .With that price point , there are certain expectations that comes with it . It’s the attention to service and details that the hotel lacks . Check in would be a much more pleasant experience if the staff showed us the grounds of the hotels esp given its boutique status . It could have been more personable . While the room was stylish , it lacked some of the details and practical aspects to go with it . This included missing tea spoons to stir your sugar in your coffee , lack of hooks to hang your clothes , the wifi was not usable within the room area and the pool had lots of leaf debris . All these can be easily improved to make the customer experience much more pleasant