Omni Bretton Arms Inn at Mount Washington Resort

Bretton Arms was disappointing from beginning to end. Traveling with my sister, we knew we were going to get in late. We were hoping for 10:00 pm, but with traveling in the snow, our arrive time was closer to 11:30pm. I called at 10:15 and the front desk attendant said he would be leaving at 11:00 and directed us to check in at the main hotel. Walked into the mostly empty lobby (a few guests gathered around a table) and heading to the empty check in desk. Tried to ring the bell...broken, tried to shake the bell...nothing, banged it on the counter a couple times, just to make enough noise to alert somebody...nope. After raising my voice and asking "Anybody there?" a person finally came out and checked us in, gave us our key and directed us to the Bretton Arms. Arriving to a very parking lot, two parking lot lights were out and we had to navigate from the lot in snowy slippery darkness with our luggage. The room seemed comfy enough until further inspection. The room did not seem to be cleaned thoroughly. There was a streak of mouthwash down the side of the sink. The bathroom lacked makeup removal wipes and a grab bar for the tub. The bedroom window blinds were broken so you cold not open or close them. The room had two chairs, but no table to sit and eat or play on your laptop. No coffee maker. No information book about the hotel or surrounding attractions or restaurants. The nightstand was so sticky I had to peal off my jewelry from it the next morning and rinse in the sink. We slept late and got down to eat breakfast about five minutes before closing. They had already cleaned away the coffee station. Looked in the lobby, but no coffee there either, just some cookies. The breakfast buffet was adequate. Oatmeal needed salt. The servers very courteous and did bring us some coffee, and I do understand we were there right before closing. We did explore the main hotel (The Cave, Stickley's, Gift Shops) and everyone we came in contact with there were top notch. Upon checking out I voiced my disappointments and the very young desk clerk apologized and said he would contact maintenance. After I asked for a printed receipt he realized that he had checked out the wrong room and corrected it. I have been in and still am in the hospitality business. This was not what I would have expected from an Omni property.

Very outdated property, very neglected! If you are allergic to mold do not stay there . The musty stink is evident in the hall , up the stairs and in the rooms. The room we were in was filthy, stained carpets stained curtains and layers of dust everywhere I don’t know how this place passes inspections

The inn is extremely dated and obviously short staffed, out room was big but every piece of furniture was broken scratched, lamps were crooked, carpet stained, the sofa and chairs extremely stained and dirt everywhere !! The carpet looked so unclean we never took our outside shoes off . The bathroom had stains on walls and mold in corners . And on top of it we had barely any heat , we had to ask for electric heaters , the first night was so cold we woke up it was 55 F . If the location was not perfect we would have never stayed in this inn . The continental breakfast only had pastries some fruits and oat meal , the rest was $ , the dinner was good but it was outrageously expensive

This is a great spot, best in the area. Prior stays were better. The Inn is cozy and quaint but obvious signs of aging, deferred maintenance, and low staff levels left us feeling like we overpaid by a lot for the experience. Do not stay in Room A31! This room should never be sold. Besides deferred maintenance it’s above the restaurant kitchen and you will suffer hours of banging doors and other kitchen noises. At 9PM we finally cried uncle and they moved us, credited our resort fee. A refund of that day would have been the proper response given they were aware of the issue and sold us the room anyway. But we didn’t force it because by that point we were just done.