2-Star Hotels in Brentwood

Our stay at the AC Hotel in Brentwood, Tennessee, was an absolute nightmare from start to finish. The concept of room cleanliness at this establishment is utterly non-existent. Despite our complaints, we were informed that they do not provide daily room service but merely ”tidy” the rooms. In practice, this meant our room was either not serviced on some days or poorly serviced on others, and when they were, the floors were swept into the hallway, with the debris left there for days. Another major problem was the overcharging issue. We stayed for a week, which supposedly entitled us to an extended stay rate, yet we were charged different rates every day. When we brought this to the staff's attention, they claimed they had no way to adjust the rate. This is utterly unacceptable and shows a complete lack of customer service and management competence. Our complaints to Demetrius Patterson, the so-called General Manager, were met with indifference and excuses. He suggested we should have made the reservation directly through the hotel rather than the Marriott reservation center. Ironically, when we initially contacted the hotel to make the reservation, they transferred us to the reservation center. Throughout most of our stay, Mr. Patterson was conspicuously absent, coming in late and leaving early. Despite multiple requests to speak with him, we were constantly told he was not working and could not be reached. The front desk was equally chaotic. With only one person working, every call to the desk was met with ”please hold,” followed by an interminable wait. When we finally went down to the front desk in person, the staff member unapologetically told us she was too busy checking people in to handle calls. This level of service is unacceptable, especially for a hotel billing itself as a boutique establishment. To top it all off, the rooms were far from clean and seemed to have been decorated by IKEA on a bad day. This place lacks every characteristic of a true boutique hotel, failing miserably in both service and ambiance. In summary, the AC Hotel in Brentwood is a disgrace to the Marriott brand and should be avoided at all costs. Our stay was marred by poor service, overcharging, and a complete lack of cleanliness. Save yourself the headache and book elsewhere.

When you stay at Comfort Inn & Suites in Brentwood, you'll be in the business district, within a 15-minute drive of Broadway and Bridgestone Arena. This hotel is 10.3 mi (16.6 km) from Vanderbilt University and 10.3 mi (16.6 km) from Music City Center.Take advantage of recreation opportunities including a 24-hour fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, a television in a common area, and a banquet hall.A complimentary full breakfast is served on weekdays from 6 AM to 9 AM and on weekends from 7 AM to 10 AM.Featured amenities include a business center, a 24-hour front desk, and luggage storage. Planning an event in Brentwood? This hotel has 37674 square feet (3500 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 85 guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

With a stay at MainStay Suites Brentwood-Nashville in Brentwood, you'll be within a 10-minute drive of CoolSprings Galleria and Nashville Zoo. This hotel is 10 mi (16 km) from Vanderbilt University and 10 mi (16.1 km) from Music City Center.Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a vending machine.Grab a bite from the snack bar/deli serving guests of MainStay Suites Brentwood-Nashville.Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 99 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, as well as phones with free local calls.

This review is specifically about my check-in experience and the on-duty employee. I have been on the road full-time for work for an amount of time I don't even want to think about at this point. When I arrived at the property, I was exhausted, frustrated, hungry, and nearly two hours later than I had planned. I did not mention any of these things to the gentleman at the front desk, Doyle, and gave it my all to be polite and cheerful (I doubt I was doing a very good job) I have to say...the level of instinctive customer service I was met with was unbelievable. Doyle was welcoming, polite, and appropriately charming. His warm mood and jolly disposition put me at ease for the first time that day. Doyle confirmed the multiple special requests that I had submitted with my reservation and explained how each individual request had been addressed. More often than not, requests at any brand of hotel are not even read at all, let alone addressed with such care. Despite being at the end of his shift, Doyle took the time to ensure I was able to move my things into the room with ease (the outer door would not be accessible with a room key pending repairs the following day). He welcomed my cat to the hotel as warmly as he had done to me and offered me a late-night takeout menu. Hands-down the best check-in experience I've ever had.

When you stay at Extended Stay America Suites Nashville Brentwood South in Brentwood, you'll be in the suburbs, within a 15-minute drive of Broadway and Music City Center. This hotel is 10 mi (16.2 km) from Vanderbilt University and 10.4 mi (16.8 km) from Bridgestone Arena.Make use of convenient amenities such as complimentary wireless internet access, complimentary use of a nearby fitness facility, and a vending machine.A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.Make yourself at home in one of the 120 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.

This hotel is wonderful. Will definitely book here the next time we need reservations. Great location, phenomenal customer service. Tara Glover (sales manager) was super helpful and accommodating to getting us what we needed for our large group and everything ran super smoothly. Thank you Tara, and Team for making this trip a success.

Located in Brentwood, Suburban Studios Brentwood – Nashville is within a 15-minute drive of Broadway and Music City Center. This hotel is 10.1 mi (16.3 km) from Vanderbilt University and 10.5 mi (16.9 km) from Bridgestone Arena.Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and barbecue grills.Featured amenities include a 24-hour front desk, laundry facilities, and a vending machine. Free self parking is available onsite.Make yourself at home in one of the 72 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. 32-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.

After a moving mishap we had to book a room last minute. Fe-Fe, the front desk manager, went above and beyond to make sure we had everything we needed for the evening. Her positive attitude and friendly smile went a long way after a VERY taxing day!

This used to be a nice place to stay, but has really went downhill. We have always stayed at this hotel but will not be staying again in the future. The hotel was dirty and in need of painting/ updates. Also, the continental breakfast isn’t complimentary anymore. I was surprised at how fast the place has went downhill in the last year since my family stayed. The light switch in the bathroom did not have a proper cover and a safety issue. Amenities were slim at the hotel, tissue box empty in the bathroom, broken soap dispenser and stains on the carpet. I think most of the recent reviews are fakes as they have one contribution and referring to the employee on a first name basis. Disappointing as this is a very nice area to stay while traveling, but definitely choose another hotel.

The hotel room is lovely. We are in a suite and the amenities are great. The room has a door and lock so there is privacy . You could have an additional guest who can sleep on the sofa bed. The bathroom has two doors and can be accessed from the bedroom or the living area. The location is close to Kroger in case you need to stock up on groceries etc. The staff is friendly. The room is clean.