Brentwood Bay Resort & Spa

The spa is amazing and the grounds are very pretty! My room had a few flies in it when I checked in and they didn’t have an EV charger or coffee shop anywhere nearby. So pluses and minuses I guess.

First night of our honeymoon.  Despite the rain, we had a fabulous experience at your resort.  Many thanks for superb staff service at front desk and in the pub!

I had to book this room at the last minute late at night after a cancelled flight then had to zip back to the airport in the morning so I didnt have time to enjoy the ammenities but it looked awesome. Fireplace, spa bathtub, and balcony with a view. Just lovely. The front desk staff at both checkin and checkout were both so kind and helpful.

This resort was amidst shifting to not allow kids. I found the communication vague related to the subject on their website. They now are not welcoming families. If you have little ones, keep looking for a place to stay that is t here. Great service and experience for adults only,

Perhaps 3 out of 5 is a little harsh but in to many areas this establishment flattered to deceive. For’s Great location Attentive staff Good rooms with Jacuzzi bath The Pub was a great place to eat & drink Parking was convenient to the rooms Against The main restaurant lacked quality & service The pool area was small and frequently became crowded House Keeping was at best adequate Management was non-existent After a long day travelling from Kelowna via the ferry we were looking forward to some well earned R&R at Brentwood Bay. Our welcome at reception was non-existent as we stood for 10 minutes listening to the receptionist trying to sell the place to a potential customer. Finally another member of staff came over to check us in and give us our room key. No introduction to the hotel, its facilities or offer of help with luggage. This set the scene for the next 4 days. The standard of food and service between the main restaurant and The Pub was night and day. We wished we could have taken all of our meals in The Pub as we could not fault the standard of food & service. However the same could not be said of the main restaurant where we had breakfast each day and dinner once. Suffice to say that the food & service was adequate. There is great emphasis placed upon the fact that there is a Spa, however there is no gym, steam room, sauna or internal pool / jacuzzi? I have to say that all the staff were really kind and helpful, they just need some guidance & training from management. When we checked out no one asked if we enjoyed our stay, did they really care?