Guest User
July 2, 2022
I decided to give Choice a try, thinking they would at least be on the same level as competitor hotel since I stayed with the competition just the weekend prior and had a very nice experience. I was sorely mistaken with that assumption. Never again will I make that mistake and the old adage, "you get what you paid for" is what I told my colleagues when they asked me how was my stay at Comfort Inn. However, in this case, I also stated that I got "LESS" and paid "too much" for this experience. 1. Upon immediate check-in, hallway towards room reeked of sewage 2. Inspected toilet upon entering room and it was filthy; had to request front desk to send someone to clean it. 3. Curtains and night shades were disgusting and appear to have mold. 4. Toilet did not have a toilet seat cover and had toilet streak marks in the bowl even after housekeeping cleaned it. 5. Extra face towels were placed on top of toilet tank cover(unsanitary). Since there was no toilet "seat" cover, one of the face towels fell into the toilet bowl. Imagine how many times this happened in the past. Even though these face towels are laundered, just the thought of wiping your face from one of these towels. "When you pull the lever, in addition to taking whatever business you’ve left behind down into the sewer pipes, your toilet also releases something called “toilet plume” into the air — which is basically a spray filled with microscopic bacteria, including E. coli" according to a published article (google the quoted statement for reference). 6. Card keys did not work after returning from our activity. Asked front desk for new card set and that didn't work. That wasn't the problem. The room's locking mechanism /card key reader appeared to have an internal malfunction, possibly needed a battery replacement. I understand that these card keys have issues but the last thing a customer wants to be told is, "don't put it near your cell phone". What do you think most people will carry with them when leaving the hotel? Is it the customer's responsibility? If so, maybe that should be disclosed up front at check-in. Maybe offer an alternative solution that doesn't bear the burden on the customer the inconvenience of not knowing your key will work when returning to their room and having to march back down to the front desk after a long day of activities. 7. Side door exit closest to my room and to parking lot would not open from the outside. Had to load/unload car through the front door instead. 8. The hot breakfast choices was only 2 items (scrambled milky eggs & link sausage). The biscuits were rock hard. 9. Internet wifi speed was tremendously slow and intermittent. Frequent disconnection from wifi. 10. The curtains were filthy. The blackout shades, on the inside part facing the window had mold looking stains. The window panes had rust all around it. 11. We booked 2 nights (Friday - Sunday) and only stayed ONE night. We could not take the conditions of the room any longer.