Novotel Hotels in Breda

The words themselves are kind, but they do not show any will to actively improve things that are broken or not working. The TV wasn't working so I tried to call Lip Session, but the phone didn't work either. The repairman came and fixed the TV, but couldn't fix the phone. They said they couldn't order room service because they couldn't make phone calls, so they told me to order delivery since room service wouldn't be available for the time being. Later, I heard that the sleeper sofa didn't work, so they initially made a reservation for 2 people and gave me a broken sleeper sofa. When I requested a room change, I was told that it would be difficult because all rooms were full. I'm not sure how much I can trust what the employees say. However, the breakfast restaurant staff are very friendly. Only the reception staff seem to lack the will to respond proactively. I don't think I'll ever come again.