Guest User
January 31, 2023
We stayed at Water House on Main in 2017, and it was based on that experience that we chose to stay there again in 2022. It has since been bought out by Vacasa, (management company) and is now called "Main Street Station by Vacasa". This was undoubtedly the worst lodging experience I have ever had, and we are still seeking a remedy from the company. We had family members staying in 4 units in various locations on the property and dealt with BEDBUGS, non functioning appliances, clogged sinks, faucet handles coming off in your hand, non functioning outlets, an outdated key card system that had you trapped in an elevator or parking garage or unable to get in to your room for days on end, completely clueless "staff", and management both local and nationally that actively ignore all calls and emails.