GGuest UserIf you want to be degraded,discriminated and practically kicked out of your room for having a service animal, stay here..Holiday Inn, and the GH Keton(which of whom i have been trying to get a hold of him all week, with NO luck) should be ashamed how they let Wayne(the front office manager) speak and treat guests. Im sure I wasnt the first and wont be the last, as long as they keep allowing him. Checked in December 10th around 10:30pm, I told clerk that I had a service animal and he said ”OK No Problem”.. We decided to go get dinner before going into the room, came back around 11:15 and when I was walking into the hotel Wayne stops me with a pinch of attitude and a unmannerly tone and says ”Can I help you?Oh wait, is that a service animal?” I said ”Yes” then he proceeds to ask ”hold on right here, i need to check in my system if there is note of that” (after a lot of typing) he proceeds to tell me ”there is nothing in the system, but why is your dog a service animal?” I said ”I suffer from severe anxiety, I do have a his paperwork” he then bitingly asks me ”what does he do for you, that you so need a service animal?” I said, I provided paperwork to the clerk when checking in, I also called the hotel prior to completing the reservation asking them if they took Service animals, and they said Yes”. He said ”we legally cannot see any paperwork provided, and I have been trained to handle these type of situations but it comes out to, YOU can stay here but not the DOG, seems what you have is a PET not a Service Animal”(like if he knew or if he was a doctor). After Wayne proudly waived at me his very used and revised ADA papers over and over again, He said my Dog couldn't stay with me and he said he wouldn't allow me back in, I proceeded to tell him that I wasn't going to be paying for a room HE wasn't allowing me to stay in, he said I was still going to be responsible for the room I never even stepped a foot in. I am an IHG member, and this experience was nothing but discusting, humiliating and discriminating. Mind you it was 50° and it was 11:15PM, I had to find another hotel room! Other guests did try to intervine and told Wayne what he was doing was against the law, asking me all those specifics, he proudly once again flagged his revised ADA papers and argued with other guests as well. Wayne lacked empathy and it seems he lost his costumer service skill and has been allowed to treat others with disrespect..
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