Chase Suites Brea-Fullerton - North Orange County

Large room, nice location and friendly staff. Would definitely book again!

The hotel is spacious, and clean with new decor. Aisha, the front desk staff was very pleasant and helpful. The hotel manager was also very welcoming and helpful. The hotel is also in a nice location accessible to several restaurants and a mall.

Thanks for your quick response thru the Tripadvisor platform. Back to the response, what you talked about is NOT what the “color“ of the Complaint. It’s not related to how many messages you left, it’s not related “over charge”, and for sure it’s not related “you feel we fell short”. “Our complaint doesn’t come out from the billing concerns. It’s related to hotel group’s image and reputation, sense of services, communication skills, and those behaviors have touched the Code of Conduct of the hotel group.” The so called “apology” mentions about “not clearly explaining the discount” which is not the fact, they are just excuses you have made for yourselves. Furthermore, the so called “apology” doesn’t address your very bad attitude which was really rude behaviors that I have ever seen from an assistant of GM and Sales Director from a hotel, please recall your performance during our checking out. There is no acceptable apology from you, instead, the inadvertently indescribable feedback and comments, unspeakable sarcasm and irony let us suffer more hurt than we stay in the Hotel. “We can do whatever you guys think it will take to make … go away” –this is comes from the Regional Director of Operations-/Hardage Hospitality Executive Team’s instruction. But I’ve seen the official web site of Chase Suite Hotel regarding to the Mission-How we treat our guests is our highest priority at Chase Suite Hotels and we believe this accountability for guest satisfaction extends well beyond your stay. My e-mail open 7X24 and as always will response accordingly. One more thing…, Be kind, and be a kind person.

LOVED, LOVED, LOVED our stay. Everyone was super friendly and breakfast was delicious. The rooms were super spacious and really loved we had a kitchen. We ended up going to Trader Joe’s to pick up some food to make over the stove to save on dinners. We were there for a sports tournament and will be back next time we have to be in town.

Janelle Barlow said in a 1996 study: “A complaint is a gift. Customer complaints can give businesses a wake-up call.” But you can never wake a person who is feigning sleep. The complaint to Chase Suite Hotel Brea related to hotel group’s image and reputation, sense of services, communication skills, the very bad attitude which was really rude behaviors from this hotel leadership team have touched the Code of Conduct of the hotel group. From checking in on March 15th, 24 days stay in Chase Suite Hotel Brea, after we raise the complaint from May 2nd, 4 weeks have passed. To be frank, we haven’t yet received a sincere and candid apology till today. Subsequently there will be more revelations. @ Chase Suite Hotel Brea, @ Assistant General Manager, @Director of Sales, @Regional Director of Operations, @hardage hospitality

What more do I need to say? This is my home away from home in the O.C. The service is courteous, hard working and a joy to be around ... as long as you remember that they are real people that are doing everything they can to ensure that your stay is an experience that you will always fondly remember. Be positive! They are! And they can hardly wait to be of service to your every need. Kid you not... I spent a year and a half here, during the plandemic. They took very VERY good care of me and I will always stay here, if I have anything within a 50-mile radius from Brea...

Our UC Davis STUNT team had a tournament at Hope University scheduled for end of February. Estrella Cherry reached out to me to invite us to consider their hotel for our weekend stay. She worked with us and made the experience (especially check in) so easy! The onsite staff was so kind and helpful as well. We really enjoyed our stay and will definitely be back!