Saunton Sands Hotel Source Spa and Wellness

The property features excellent spa facilities, friendly staff, and a stunning beachfront location. Guests appreciate the cleanliness, comfort, and spacious family suites. However, there were no notable disadvantages mentioned.

I’ve always wanted to come to this hotel and had heard great things from friends who had visited. Checked in today and just so disappointed! Check in was good and we were allocated room 110 - we had paid an extra £200 for a deluxe sea view room. Bags taken to room whilst we had a complimentary prosecco. However when we got to the room absolute dismay. Yes the room was on the front but the windows were absolutely tiny and v restricted sea view. My husband went to reception and confirmed that it was a deluxe sea view room! We went again and asked to see another room in that category as it just doesn’t match the website etc to be told only room 310 available, which we looked at but was even smaller than our existing 110. We were told that 110 has the biggest balcony - it’s January freezing and we wanted to see the beautiful sea view from the room not catching hypothermia on the ruddy balcony! Couldn’t understand initially why the room was so dark, turns out a light was broken and hadn’t been remedied. We asked housekeeping to deal - they couldn’t sort today so ha is kindly given us two battery lights so can see at the sofa!!! Room rather tired, bathroom door scuffed completely and our complimentary mini bar lacks produce! 2 bottles of beer and then the remainder soft drinks Carpet outside room got holes on same. Seen quite a few holes in the public area to be fair! Pre dinner cocktails lovely but took an absolute age to arrive and no apology etc. Dinner ordered where I requested goats cheese to start and sirloin steak rare with béarnaise sauce. Specifically stated really want steak rare not medium. Starter beautiful. Steak medium with peppercorn sauce!!! Sent it back as just think in this establishment this shouldn’t happen. New steak arrived and was good but I ate it after my husband had finished his plaice and really a romantic dinner for two shouldn’t be on different staggered seatings!!! Also why do I have to endure the helium balloons of new year!! Let’s see what tomorrow night brings and whether service and attention to detail improves!

A stunning hotel with spectacular views but what makes it special is the staff. From the restaurant staff to the reception team to the bar staff to the cleaning team and spa staff, all have been friendly and efficient and gone over and above to make our stay enjoyable. The food at breakfast and dinner has been excellent. The swimming pool, gym and jacuzzi pool with a view have exceeded our expectations. A lovely location to take walks from too. Fantastic. Thoroughly recommended.