Holbrook Manor & Spa - Oceana Collection

Beautiful peaceful location. My room was stunning, very spacious with lovely wooden floors. Thick heavyweight white towels which made it feel luxurious and quality products to wash with. I booked this last minute and was very pleasantly surprised by the quality of this place. I also took the opportunity to use the pool steam room and sauna, which were equally lovely . I would definitely stay here again for a peaceful and relaxing stay .

Not the spa day we expected and paid for . Was left at reception for 10-15 mins whilst sue dealt with a delivery of tarmac. Don’t expect guests to wait when no other staff are available . Sue did come and apologise went out of her way to find us . The treatments were nice and relaxing . Jess and Jamie were Amazing ladies such friendly and bubbly . Over priced for what you got . For the type of establishment just shabby , run down, tired and staff a lot of them just rude and ignored you unless you were a club member . For what you pay they need to do a lot of work. Afternoon tea disappointing , felt like it was thrown on a plate , no organisation had to wait in the cafe to be served one person called Charmaine who all she done was cough , no one serving . Lack of cake choices and not many, sandwich fillings just 2 and scones didn’t look homemade . Wouldn’t return for those reasons,and staff at reception not bothered there is other establishments I can spend my money at . Such a let down for a special birthday …..

I’m not really sure why this hasn’t got atleast 4 stars. When we arrived the setting just instantly made me fall in love. An absolutely beautiful manor with lovely surroundings. We arrived late as we got a little lost but the staff were so helpful. We were greeted by Sue on the spa reception, she honestly was so lovely and helpful, couldn’t have asked for better customer service. She went out of her way to make sure we were happy. We went into the cafe there, and Charmaine was again super helpful and lovely. We then went up to our rooms, which I have to say were just stunning, beautiful oak flooring and a comfy bed. The shower was a power shower and very hot. The tv was large and the view was beautiful. Couldn’t have been happier. In the morning I went to the gym, which had everything you need! Just as good as my gym at home. We then went down to breakfast and was greeted by Charmaine, she again went out of her way to make sure we were happy. She was also very comforting in a time that was needed for my Mum. Honestly the hotel is worth every penny, not only for the beauty of the place but the incredible staff. Thankyou so much! We will definitely be back!

Not for a Spa Day! Booked a 3 hour afternoon escape and left after 90 minutes. Firstly treatment was GREAT, Katie was a great therapist and I enjoyed my 25 minute massage which was part of the package and my relax afterwards in the four seat lounge area in the Hayloft. After that all downhill, there is simply NO WHERE to sit or relax and enjoy the remaining hours apart from in the cafe on a wooden chair (unless you get lucky enough to have one of the two small sofas). No further area to relax read a book unwind, just plastic chairs around what can only be described as aged pool. In he summer the garden is sweet and I noted 4 wooden loungers but this is England so you would have to be lucky! Somerset Afternoon tea was also included in my package, described on Spa site I booked through as dainty sandwiches cakes and hot drink. The lady working the cafe had no idea what I was supposed to get as my package and so what I got were two dry fruit scones … total experience only lasted 90 mins,,, glad I didn’t invest in full day!,

We stayed in a garden room for a family wedding, and having read some reviews before we went, we were a bit concerned. However when we arrived we were greeted and taken to our room by a very friendly member of staff. Our room was clean, and we even had a little kitchenette which we hadn’t expected. Although we only stayed two days our room was serviced, and we had clean sheets and towels provided on day two. The garden rooms do need modernising, but having said that, we think that this is reflected in the room pricing. The hotel cafe is very nice, we sat and chatted with family for as long as we liked and the staff were very good. We didn’t use the spa facilities. Our only slight criticism would be that the breakfast was rather chaotic, we had to ask for bread, and butter, and the only place to plug the two (!) slice toaster in was in a socket which meant that the toaster sat on the floor. Having said that, the staff more than made up for this as they were all clearly doing their best and couldn’t do enough for us. Thanks for a lovely two days.

We held our work party here with around 50 attendees and it was fantastic. We had an issue with some guests wanting to sit in different places to the table plan, and the venue took this in their stride and managed to get the right food to the right places completely seamlessly. It was brilliant and the food was excellent. The rooms are huge and really lovely. Absolutely fantastic service from Beth both beforehand and on the night. We will definitely return!

A small group of us booked a table in the Garden Cafe for lunch on 29th July which was pleasant enough, not cheap but priced about right for such a lovely setting. Payment for the meal for myself and my wife was total nightmare. The card machine in the cafe was not working, my offer of cash was refused and I was directed to a reception desk where I had to wait for more than a quarter hour for them to re-boot their system. After a couple of minutes I said I'd sit with my group whilst they were sorting out their payment system, but they insisted I stayed there. Payment made, I sat with my friends when it occurred to me that I'd been over charged. £9 + £14.50 + £2.50 + £3.50 = £29.50 whereas they'd taken £32. I went back to the counter to check the total and was shown a computer screen total of £32, told it was correct, and slightly stunned returned to wait for the food. After eating I returned to the counter to ask again to check the bill. The counter girl showed me the screen again and called in her supervisor. Neither of them were able to add up these four numbers to check, but the supervisor pulled out her phone to add up my items to find out I had been over charged by entering the £2.50 item twice. They said they were unable to refund me before I left, but would do this within a fortnight. That didn't happen, so I sent a reminder email. They replied asking for my account details so they could refund ASAP. I supplied these details and now, 10 days later still no refund. My advice to others is that the Holbrook Manor Garden Cafe is worth visiting but to carefully check your bill before payment as any correction afterwards is hopeless.

The boiler had failed in the garden rooms and we wouldn’t have heating or hot water but we were told we would be issued with robes and could use the showers at the spa. On arriving at reception to collect the robes before showering to head out for a restaurant booking we were told there were not robes left. A manager intervened and told the member of staff to go upstairs and get one. The robe was given to my partner as they only had one. We asked if they were clean we were told yes. On putting the robe on after the shower she put her hand in the pockets only to find used dirty paper treatment pants/ knickers. Shocking for a member of staff to confirm they were clean if she wasn’t sure. Not a nice discovery for someone to have to deal with. Our clean robes should have been issued and in our rooms before we arrived. It put us off so much we didn’t even go down for breakfast that was actually included and paid for. Very disappointed

Booked for relatives. They enjoyed it especially the big comfy bed, bath, private patio, tea coffee etc. they didn’t have time to use the club facilities