Guest User
October 29, 2024
Due to the flooding from Hurricane Helene, we needed to cut our trip short to return home to North Carolina. Because of this unforeseen circumstance, we called to cancel, the morning we were to drive to Brattleboro and check-in. The manager would not waive their cancellation policy, so we had to pay for the night and an additional fee for canceling past their deadline. Moreover, while I was on the phone with the front desk, I was told the manager was too busy with guests to speak to me because they were full, which, you know, means they were able to re-rent that room without a problem during leaf season, in Vermont. I understand if it was a small business and the room wasn't re-rented, but that certainly was not the case. They followed their policy, which, in this particular case, is why I'm leaving a negative review. Some compassion and grace would have been much appreciated during this difficult time.