Grand Hotel River Park, a Luxury Collection Hotel, Bratislava

Overall hotel experience was very good, friendly staff, good location and clean environment

Lovednit

Loved it

Very beautiful hotel with exceptional service.

I spent 2 nights in this five star hotel on my business trip in Bratislava. The room was dark and it was very warm inside, almost not possible to sleep in there. I complained several times, nobody solved the issue. The staff on check out was not interested in how was my stay so I left the hotel very disappointed.

The hotel has decent facilities but the service is very mixed. Our check in was just awful. Rude and mistrusting was the vibe. Despite the fact we had paid for our stay in advance we were told as you havent stayed here before we dont know you so we want a payment of 4 nights in the hotel plus extras. Not just our credit card details. I refused and they backed down. We were virtually told off for arriving three hours before check at 3pm. Bearing in mind this is a five star hotel I dont except to be told if you want a taxi you need to organise an Uber yourself. Our Executive room came with access to a lounge on the nineth floor except we couldnt access it with our keys. It is only when we complained that access to the lounge was included in our booking that we were given new keys. Perhaps they hope guests wont use it. We discovered the pool area was not included in our booking and we had to pay e35 per person per visit. Complete rip off and not made clear when we booked. It is a shame because it has the potential to be a good hotel but was not a patch on the Marriott in Warsaw we stayed in a couple of months ago. One of the worst hotels we have stayed at for sometime. Location isnt great you find yourself walking every day the same three quarters of a mile back towards the old town. The positives was it was very clean and some staff were nice to us.