Westgate Branson Woods Resort

Rooms are inconvenient rundown everything is too spread out have to walk forever to get any where better off to drive...no breakfast at all unless you agree to be harassed for 90 min on a timeshare tour. Nothing convenient if you are disabled store prices are outrageous rooms small outdated thin walls ....the list goes on and on ...run Forrest run!!

I read a review about bait and switch, that don’t expect to stay in the main building pictured. So I verbally got confirmation I would be in the main building. Upon check in I was put in building #2 I explained my verbal confirmation and was told if for any reason I am unhappy with room 229 come back and I will be moved into the main building. I loved my room exceptionally clean and you can back right up to your door how convenient vs.dragging all your stuff through a lobby to an elevator it was a standard queen room (2 queen beds) The property was beautiful. They offered activities for all guests We were there for movie night , which is a big screen at the main pool Fun for all. Our building had a patio area on one end which was shaded where we sat for an evening cocktail. The only thing the resort is missing is a full restaurant but the market building offered pizza and sandwiches. A lovely building with seating and outside patio area I would definitely recommend and return to this resort. I booked through choice rewards and was very happy

My wife and I decided to take a short vacation over July 4th weekend and she found this site online. First off, when checking in, do not assume you will be staying in the 6 story building as that is for “Owners”. So leave your stuff in the car until you find out your accommodations, the guards should tell you this as you pull into the facility, they don’t. Second, I hope you do not agree to go to the TimeShare presentation, this was our mistake. More on that later. Now here were the issues. Once in our room, (we were here for 5 days) there was 1 half roll of toilet paper, no tissues, 1 package of coffee. We called the desk and asked for more of the items and were told only one item at a time because people steal it. With persistence we got more toilet paper and coffee. Also, the a/c struggles to keep the room cool. The main swimming pool water was cloudy. I know water chemistry and it needed a good shock, alkalinity/ pH adjustment with a clarifier treatment and possibly diatomaceous earth assistance in the filtration system to clear this up. It was worse on the second day. We went to the other pool hoping it was better and it was. The onsite store has horrendous prices and very limited selections. We were told there was a delivery service for pizza, there is not. Shuttle Service on this 144 hilly acres is very hit and miss. We were told it was available while booking. Now to the TimeShare. We told our Sales Rep Orion that we truly were not serious about purchasing a plan as we had other ideas because I am soon to retire. All was good, initially, as we agreed a yes means yes and a no means no upon completion of the 90-120 minute presentation. With 10 minutes left in our presentation, things got very contentious with myself and Orion concerning the fact we refused to buy and I insisted we were done with his presentation. He was acting as a petulant child insisting we were going to be there for the “full 2 hours”. I insisted a manager come to our table and someone came to our table. He proceeded to play the Good Guy but it was still a full ten minutes until a closing Manager showed up. As this Manager was leaving I insisted that Orion leave our table also as I was tired of his mocking and unprofessional actions. Orion was instructed to leave. The closing Manager Bob, finally showed up and was responsive as he could tell that I was highly agitated. All in all, I will never be back and never go to another Westgate Resorts property!

The resort is located close to the area attractions and right near a hiking trail, this is what led us to book this resort. However, the property is quite rundown and showing its age, overall we were disappointed. We booked a 2 bed/2 bath and visited with our friends, the room is showing a lot of wear and tear, cracked tiles on the floor, mildew around the bath, carpet so dingy I couldn't walk without shoes on my feet. The bath fixtures are a gold look that has lime build up all over it, very disgusting. In the lock-off room, the shower doors were not on the tracks properly and could not seem to be put back on, the doors were very tricky to open because of this. In the kitchen we only had one pan, one pot, and one baking dish, this made meals for 4 very hard! The drawer on the stove wasn't operational, so maybe there were more items stored there? We don't know. The staff is quite friendly, and the pool area is very nice, I would not stay here again unless they do a full remodel and update of the units though.

What an excellent staff! We go to Branson yearly and they treat us like family. From our concierges Brenda and Susie, grounds keeper Bong and the entire activities team we can’t praise them enough. Denny is is a great host for the Extravaganza dinner and show. Thank you Josh for getting that comfortable chair for my 100 yr old mom, Antonio went above and beyond to make our trip great by being sure we were aware of all the amenities and guiding us in a professional manner , making everything go smoothly. Aida thanks for the ice pack you made when Mom hurt her arm. And Tammy, making the extravaganza delightful.

Branson Westgate resort promised us breakfast for 4, 4 show tickets, 3/2 night free stay, and $100 visa card. My family showed up for the 90 minute tour but at check-in they said we didn't qualify based on a soft credit check. Our credit is more than plenty and income is solid. They turned us away for breakfast and their free gifts. Totally wasted our time. When I called to explain I was transferred 3 times only to speak to a rude employee that insulted me. We will never be back! The rooms are old and the service is non existent. We had to buy a broom to clean our own rooms. Rude people, no service, and waste of a vacation. Do yourself a favor and stay anywhere but with Westgate!!