Quality Inn West

Quality Inn West was perfectly located within walking distance of the show I saw in Branson, MO. The place and my room were clean and totally accessible to me. The room is somewhat dated but that’s not an issue for me. There were plenty of USB and regular outlets to plug my stuff into. I unfortunately slept through the free breakfast each day so I don’t know how that was, but I had an excellent stay at this hotel.

Great experience! Friendly staff, clean rooms and excellent breakfast. We usually try a breakfast on the first morning at a hotel and end up getting breakfast elsewhere but we ate at the hotel everyday. Great location without road noise. Close to restaurants.

1) We were there on vacation and like to sit in the hot tub at the end of the day and unwind but they didn’t tell us at check in that it was out of order. Found out it’s been out of order for at least 3 weeks. Why didn’t it say something on there website as well as at check in 2) There were only 5-10 vehicles at the hotel but yet they put us by a ice machine that wasn’t working 3) The gravy was Luke warm at best and you could’ve used the biscuits as hockey pucks they were so hard 4) They give you a code to use to get into the pool area but the door doesn’t even close so what was the point of the code 5) You need to slam our room door and hold it to make sure it was locked otherwise it would just bounce out and stay open

The hotel looked nice enough from the outside although you can tell it is really old. Our room (201) smelled of urine and there must have been some sort of leak because no amount of spraying of air freshener would get rid of the smell. Our television had to be manipulated by hand on the TV in order to get the sound to work. The beds were comfortable. The air conditioner made a screeching noise all night at intervals. The pool was nice but the hot tub was not working. The breakfast was standard for a hot breakfast but the juice tasted like it was made with artificial sweetener and the OJ was very week. I have to take pills and I will have to buy juice at Silver Dollar City because I would choke if I had to take my pills with this juice. This was a "cheaper" motel and I guess you really do get what you pay for and I guess it worked for what we wanted although we might ask to switch room when we get back from Silver Dollar City.

The manager here was so gracious to allow us early check in when we called early that morning. Room was good (as long as you don't look under the bed or in other obscure areas). Good beds, great pillows. Hot breakfast was very good. Pool area is nice with lots of towels available - a real nice touch. Otherwise, they seem disorganized, discombobulated, out of their element. Check in took over 30 minutes as the woman at the front desk was clueless. The most incompetent person I've seen this year. She couldn't do ANYTHING , she couldn't even speak to us. What the heck was she supposed to be doing?! The manager made our key cards and took our money once he got done with a customer on the phone. So, I never find figger out what that woman was there for . . . odd.

I received an email for 15% off and decided why not, we'll give them a try! I am glad we did! When we checked in our room was on an upper floor. My boyfriend has a bad back and asked about a ground level room. The check in clerk was very accommodating and did changed our room. We never went to the pool, but as we drove by it looked nice. The breakfast room was always clean and stocked when we would go. No fruit to choose from, but everything else was great. The room was clean and comfortable!

I was surprised by the friendliness, cleanliness and comfort level. The staff at check-in was very friendly. We were given maps of the hotel property, of Branson and the shows and access to the indoor pool. The room was clean with plenty of space. The breakfast was okay but it was filling. The location was perfect. Easy access to everything we wanted to go do and see.

I have stayed at this hotel many times. From start to finish this hotel was a disappointment. I reserved a room weeks in advance and requested an early check in. I was told this wouldn't be a problem if the room wasn't occupied the night before. Upon arrival I was told by the manager that check in wasn't until 4pm. I explained I had requested an early check in and was told shouldn't be a problem. The manager told me that he didn't know if the room was ready, instead of checking he told me that he would call me when the room was ready. I had to track down a house keeper and asked if my room was ready. Me and the house keeper checked the room and verified that the room was ready. The house keeper told me that she would notify the manager and told me to go back to the front desk. When I returned to the front desk an older female hotel employee was there and on the phone. I over heard her say "he just walked in, what should I tell him". I told her that I spoke with house keeper and that my room was ready. She immediately had a very bad attitude towards me, she didn't even greet me. I was informed that there was an additional $100 deposit on the room. I told her that I stayed at this hotel many times in the past and had never been asked to pay a deposit. She told me this is something new they just started. I was not told about this when I reserved the remove over the phone. NOTE: On the hotels official web page it makes no mention of a $100 deposit on rooms. After paying for the room I noticed a note on the front desk that read "AS OF 9/7/23 THE POOL WILL BE CLOSED (This is a week prior to my arrival) NOTE: There was no mention of the pool or hot tub being down or closed on the Hotels web site. Nor was I informed of this when I reserved the room. I asked if the hot tub was down too, she stated that the hot tub was also closed. She then asked me if that was an issue. I told her that yes, it was an issue, I explained to her that we are on vacation and that we intended to use the pool and the hot tub, and that if I had known about this I would have booked a room at another hotel. I explained to her that this wasn't the first time the pool and the hot tub had been closed on my visit. Shen told me that all the pools in Branson were down. I was not offered a discount and was told no when I asked. She then asked for my change back. When I asked her why. She said "so I can give you your money back and you can find another place to stay". I told her I did not have another hotel reserved and finding one might be difficult. The manager then told me that the pool might be back up tomorrow. I was then shocked when the manager stated to me that he thinks the pool might be *******. I don't know if he was being serious or if he was joking. Since all pools in Branson were down we decided to just go ahead and stay. I did inform the manager that I was displeased and that this would be our last stay at this hotel and that I would be writing about m

Room was clean as usual. Front desk manager Lillian is always great! Nice hot breakfast. We have stayed here an average of twice per year for many years. I just want people to be sure to check with the hotel before making a reservation if they want a pool. The pool is closed by the City of Branson for some reason. The guest laundry was also out of order. I hope that with the sale of this property in 6/23 the new owners will not let it deteriorate. Also when you make reservations you get a person that is obviously not a native English -speaking person that talks very fast and is difficult to understand.