Name: LAM Hotel Celorico de Basto
Address: Celorico de Basto, Portugal
Rating: 7.6

Spain

Valencia

Portugal

Fatima

Celorico de Basto

Pernes

Ribeira Brava

Aguas Santas

The room was clean and the hygiene was acceptable. I had hoped for a mini-fridge, but it wasn't available. The small swimming pool was quite nice, though unfortunately, the changing rooms were out of order. There are a few shops nearby to browse, as well as a French supermarket and two American restaurants. These restaurants are incredibly popular; you always have to queue up. The food portions are generous and delicious, and the service is excellent! 😍👍

Great location and a very welcoming building that has maintained its original design, which adds to its value.
The welcome and service are excellent, as well as the availability and flexibility to resolve guests' issues.
Regarding cleanliness, the place seemed impeccable. The breakfast was varied and of high quality.
I will definitely return to this hotel next time.
Best regards,
José Paulo Ferreira (Porto)

3 days before the trip I was contacted by the Hotel saying the indoor pool would not be available for use. As I couldn't cancel the reservation I suggested that I could compensate for some of the impossibility of using the indoor pool. The next day they contacted me to say they offered me a welcome drink and traditional sweets, as well as the possibility of late check out.
On the day of the reservation, when I checked in, they told me that the indoor pool was already available for use, as I was not warned that I was not ready to use the pool. In addition, the offers that they had told me would be offered were not at any time realised.
I can only say that in terms of customer management, the service is not of any quality for a 4-star hotel. I have a very negative experience, which has ended up affecting a weekend escape. I do not recommend.

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