Premier Inn Maidstone (Sandling)

Consistently friendly staff and comfortable, clean rooms at a fantastic riverside location. However, guests were disappointed with the breakfast service due to dry, overcooked food and limited choices.

When passing this hotel on our way back from Maidstone we called in to see if they had a room for that night. Yes they had but would you believe it I was told I had to book it online or it would be more expensive!! Which meant I had to sit in the car park to book and pay for the room on my phone as the WiFi in reception was so weak I couldn't get a signal. That done we booked in and found the hotel must be one of the most basic Premier Inns. It was clean but very worn and dated. Word of warning if you intend to stay there in the winter there is only one panel heater in the room which of course hadn't been switched on so the room was very chilly and took sometime to heat up. No heating at all in the bathroom which isn't too good after a shower. Even though it was a double room only one set of towels had been supplied so had to visit reception again to ask for more. We also paid for the 'meal deal' for the Beefeater restaurant next to the hotel. Food not brilliant at all, very greasy and basic. I asked if they had anything gluten free and was given a plastic folder with pages of allergy information. Being that I didn't have hours to study the complicated breakdown of the food on offer I just had to trust my own decisions. I have stayed in a few Premier Inns and always thought the breakfasts were excellent. This ones layout seemed as though it was a temporary set up in the bar. You couldn't help yourself to coffee or tea etc as the machine was behind the bar. No plates, you were given a plate when visiting the very small buffet for hot food, well I say hot, I found the only thing hot was the plate I was given. Very disappointed and I will not bother to stay there again even though it's a very pretty area.

Warm friendly welcome on arrival from Rachel - Hotel is functional and in a beautiful location with farm next door for the children , we would definitely stay again. Hotel does look a little bit tired and could do with a refurb, hotel is clean and comfortable with unlimited tea & coffee - Wi-Fi was poor could do with some attention especially for those staying on business !