The Mews Boutique Apartments

I booked this apartment for 2 nights just a week before our vacation and received confirmation of my booking. Two days later I received a message from the host that the 'the property is no longer trading or operating' and could not accommodate us. She asked me to cancel the booking so she could process a full refund. I cancelled it and let her know I would be awaiting the full refund as stated. While on vacation I checked my credit card account for the refund and found that she only refunded $320 out of the $698 I paid. I immediately messaged her and she did not respond. I messaged her a second time and she still did not respond to me. I followed up with the booking company and they called her while I was on hold. She told them the full amount would not go through so she only refunded the $320 (?!). She assured them that she would initiate the remainder of the refund the next day. Sure enough, four days later and still no refund. Luckily, the booking company processed the remainder of my refund to me so I would not have to continue dealing with this anymore. Do not risk your money and time by booking with this host!

The apartment is lovely, however, the heating does not cope in the cold weather, and there is absolutely no heating in the bathroom! The bathroom itself is lovely and new but the towel rail in there does not work (confirmed by the owner!) so it is absolutely freezing! Also, the shower cannot be turned up to more than lukewarm, so we couldn't even have a hot shower to warm ourselves up! The outside temperature was around zero when we visited, so we were cold in the apartment for the entire 4 days we spent there. Thank goodness my wife had an electric blanket to warm her in bed at night! It's a great apartment for the summertime, but definitely NOT the winter!

We didn't receive check in instructions 3 days before as stated on our booking (via VRBO) so I had to contact the host. They responded quickly and said we would receive check in details on the day when the apartment was ready, which was a bit worrying! We received a text half an hour before check in. The apartment was nice but wasn't what we had booked (different aoartment!) and also had no parking despite specifically stating this on the booking. The host responded quickly and sent someone within a couple of hours to sort the beds into singles for the kids so that was fine. The beds were comfortable, the water was hot and the apartment was generally nice but unfortunately it was too noisy for me. The sweet shop downstairs plays loud radio all day and you can hear noise from other flats. Plus it's right on a road and one night we had some people loitering about outside screeching. Luckily I had earplugs! We were offered use of a parking space but there was often someone else in the space. There is a public car park across the road so it's not a big deal but the listing / booking should make this clear and not state that there is parking if there isn't. If booking via VRBO just check with the host what you are booking first!

Very good looks exactly like the photos however didn’t come with a bottle opener which would’ve been helpful, also rooms were very hard to cool down air con didn’t really work. Except from that was amazing definitely would stay again lovely visit

Fantastic apartment but we had a couple of problems, communication was extremely poor and we weren’t told about how the entry code would be sent or when it would be sent, after an hour chatting with the agent we booked with, we were put at ease and the code was sent to my phone the day we were due to arrive. It was evening and we wanted to have a shower after driving from Suffolk to the lakes, the shower was not working properly so no shower, the sink was so small the only place to wash was the cloak room which had the biggest sink, to be fair the shower was replaced the following afternoon, again things weren’t checked properly and because the water had been turned off to replace the shower, no one had bled the taps of air, the taps are waterfall style and with a blast of air I got covered in water. It’s a shame, more attention to make sure all the facilities are working properly wasn’t carried out, also better communication and this place would be fantastic.