Holiday Inn University Plaza-Bowling Green

WARNING: CHECK YOUR BILL WHEN YOU CHECK OUT. This hotel WILL NOT HONOR a contract rate or a rate given through the IHG Rewards app. THEY DO NOT ANSWER EMAILS OR RESPOND TO MESSAGES ON FACEBOOK. They only want you to call them.. you will not have a written record if you call them. I attempted to contact them several times via email (for a written record) and they won’t respond. I will not return to this hotel. I have been loyal to the IHG Brand for many years. This was the first time that the Check out bill was different than the price I was initially reserved the room for (thankfully, I keep very good records). Furthermore, I was supposed to be given Conference Rate and some how that was missed also.

My rating would be higher but upon arrival my room type was not ready, because housekeeping did not clean that room type on the day I arrived. I was given a different room, but it was not the right bed type. The hotel resolved the issue by giving me a suite. The downside was the suite was over the swimming pool and the smell of chlorine filled the room. Secondly, I was told that housekeeping would service the room on my second day. After returning from a long day of business, I found the room as I left it. When I asked about the room being serviced, I was told housekeeping had over 200 rooms to clean. What was odd is that the night before, I was told there were only 3 people on the floor I was assigned. Because I believe in second chances, I will return in the future. However, I will call the day before to ensure the room type I have reserved is clean and ready as well as request a room on a higher floor.

During my business meetings in Bowling Green, I stayed at the Holiday Inn University Plaza. I've stayed here numerous times, and check-in is always a breeze. The staff is outstanding, they make me feel like I'm returning a familiar place. I am always treated like a valued guest. The property is well-maintained and centrally located near restaurants and attractions. Great breakfast options that dont break my piggy bank. Highly recommended!

Great hotel and service. Came to watch Street Outlaws and the hotel was only 10 minutes away. The hotel was clean and room service was fast when we needed towels and extra linen. We will definitely stay again. Recommend for anyone. Family and kid friendly.

Great location and friendly staff! This location has a beautiful lobby/first floor. The layout reminds me of an Embassy Suites. We had a great view from our room. The only negative I have is that they charge for parking (it was only $5 but I don’t remember seeing that when I booked).

One of the nicer Holiday Inns. Big open atrium with glass elevators. Room had a great view. Staff was helpful and friendly! My only complaint was with the bathroom. The exhaust fan didn’t work. The tub had the slanting tub that made it challenging to stand. We were there for a race. Seems like all the who’s who stayed there too.

Room was spotless and well furnished. Front desk was helpful in every way. Bar was understaffed but efficient. Breakfast was great and friendly. No dinner at the time I was there, but the bar was able to prepare short orders. Hot and tasty. Good price point.

Room was big and clean, kid friendly, and the staff was amazing. The pool area was stocked with towels and my kids really enjoyed playing in the pool. I asked for extra blankets for our pull out couch and they were quick to get me my requested items.

Hotel was very nice & clean. Breakfast was not complimentary. Same items as on the free breakfast at most other Holiday Inn hotels. There was an option for an omelet. OJ was $4 extra. Breakfast buffet was $16 per person. There was only one server & one cook. Both were working hard to meet customers demands.