Guest User
February 24, 2025
Exceptional customer service - and we didn’t even stay there! After a week in a residence just down the road from the hotel, we started our journey home at six in the morning, only to be let down by Uber (moral of the story, only book proper mountain taxis, and be aware of very limited bus options early and late if you are staying in Le Chantel). In desperation I went in to the hotel and Roman, the receptionist on duty, could not have been more helpful. He called a load of taxi companies until we found one who was free, and handled the conversation to save my terrible French. Then he called him ten minutes later to make sure all was okay. He totally saved the day despite the fact we weren’t residents of the hotel, and I hope his managers see this - we are really grateful! Aside from that, we ate at the Voga Goga restaurant twice in the week - it’s the only dining out spot we found in Le Chantel, and the food was really good both times. You can have a full on Pirrade or Foundue, or go lighter with a still-hearty salad. And you can have a post-ski drink outside.