Résidence Pierre & Vacances Premium les Alpages de Chantel

We are a family of 5, with 3 daughters 24, 21 and 19. We booked the apartment with another family who have 2 daughters of similar ages. First we booked room E12 but after closer scrutiny, it seemed that there were not enough bedrooms (2) or beds for our family, so we swapped it for room F2 which was described as having 3 bedrooms one double and 2 twins. The other family booked our old room. When we arrived we found that our apartment was ridiculously tiny! The bedrooms had minimal storage for clothes and the living area had no storage at all. Nowhere to hang ski stuff, no hooks and minimal kitchen equipment. The other family's apartment was actually lovely! Much bigger, with a double patio window, stunning view and massive living area, despite being cheaper. There were only 2 bedrooms, but there was a surprise mezzanine area with 2 additional single beds upstairs. Not suitable for adults, but ok for young kids as it was in the corridor. The position of the apartment building was great - virtually doorstep skiing, Les Arcs is a fantastic skiing area and although there wasn't all that much in the little group of shops surrounding the apartment, it was easy to nip down to the lively village below in a little cable car which runs until 11 at night. The spa was a treat, it gets very busy after skiing as is to be expected. The pool too, was busy in the evening, but nice. We were only given 2 towelling robes per family and when we asked for more, we were told to contact the agency with whom we booked, which was a trek down the mountain, so we didn't bother! Same response when we asked for a key to reach the garage (we drove) from inside the hotel rather than opening the main garage door round the back. We were not given one at the start and we could not obtain one from reception. We were not happy with the accommodation or the lack of assistance from staff. The other family were happy with their apartment because it was bigger, nicer and cheaper and as there only 4 of them, much more room! They were able to use the mezzanine area to store stuff. So maybe it's lack of the draw!