Guest User
September 1, 2024
I’m currently staying at the Hotel Boulderado with friends over Labor Day weekend, and I am extremely disappointed with my experience. Both my friends and I booked our rooms at the same time directly through the hotel’s website. However, they were offered a Labor Day weekend half-off price, while I was not shown the same option during my booking. When I discovered this discrepancy, I politely reached out to the front desk and then to reservations, expecting them to help resolve the issue. Unfortunately, I was met with nothing but condescending and rude responses. Despite my polite approach, the staff made no attempt to make things right. It’s incredibly frustrating to be treated so poorly, especially when staying at a hotel that is supposed to pride itself on hospitality and customer service. This experience has completely soured my stay, and I would not recommend the Hotel Boulderado to anyone who values fair treatment and respectful customer service.