Guest User
July 12, 2023
Very happy to stay in such a good location hotel, but during our 2 night stay, we were very disappointed with the hotel service, this is definitely not what a 4 star hotel should be like! When we asked at the front desk at 12 o'clock, the waitress replied that we could check in at 1 pm, but when we returned to the hotel to check in at 4 pm, the front desk responded that the room was not ready and we had to wait for fifteen minutes. The next morning, it was raining heavily in Boston. We asked a waitress at the front desk if there was an umbrella to borrow, and she answered very coldly no, without any embarrassment, which made people feel very uncomfortable. This happened in For Asians, I even suspect that the waitress has discriminatory thoughts, which is unacceptable!
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