Sonder the Hancock

Lovely weeks stay at the Hancock. Great facilities in the apartment and excellent location. The only suggestion I'd make is to add a floor length mirror and have some English tea bags available.

Great location, apartment not well described Location great. Apartment ok, but description and pictures didn't match reality. We were not aware that our unit (#3) had a cellar-like feeling, without much daylight coming in. Moreover, the possibility to store luggage after check-out on the day of departure was not there and would have been very helpful for us.

Great location. Very clean We were up 3 floors. Lot's of stairs but manageable

The property has character but is a bit run down/tired. Single studios kitchen and bathroom cramped for other Sonder properties' standards.

Expensive and in bad condition Bad value for money

If circumstances had been different, if my luggage didn’t weigh 60 pounds, if my unit wasn’t on the 4th floor in a building with no elevator, if I had not arrived to the ‘hotel’ at 3 instead of 4, if I had traveled alone instead of with another person, then I imagine I’d have really enjoyed this rental. I booked a one bedroom apartment and invited someone to join me- I said I’d get a couple of beds. When I saw the couch in the unit on te website, I figured that would be just fine for a one night stay. I’d just need a blanket and a pillow. I stayed at a Sonder before and I enjoyed it. I didn’t mind that there was no front desk. But nothing went wrong. I didn’t need customer service. Now I lie here on a loveseat with my legs hanging over the edge, and my friend is in the bed. She gave me the duvet from it and she is using my coat as a blanket. You see, Sonder customer service is unable to correct a problem with an online guest services staff, it was painful hearing them try to find boots on the ground to deliver a blanket. Yes Sonder screwed up in advertising that my unit had a full sized sofa, and yes they were incorrect in assuring me that all units have extra blankets, but what I am experiencing in this moment is utter disbelief that this chain that is in the hospitality business can’t find a way to bring me a blanket. I feel guilty for calling and insisting to some young person on the other side of the world that they find a way to get me a blanket. Ultimately I’m just offended that Sonder has my money for this exchange. As I said in the beginning, had circumstances been different, I can imagine really enjoying this ‘brand’. Fun fact- I’m the general manager of a hotel.