Boston Marriott Long Wharf

Very good

We are staying for four nights at the Marriott Long Wharf for the first time. We are a family of four. Children are young adults. The room is tight with all our luggage which we expected. However, we didn’t expect a sliding door for a bathroom door that isn’t completely sealed which was a shock. Might be fine if you are on your own. Also with 4 adults, we need 4 bath towels. I mentioned this to the housekeeping person on our first night. I continued to be disappointed that we weren’t supplied with enough bath towels every day. Temperature is in the high 20s and after walking all day, we all want to take showers before dinner. Another design flaw - no hooks in the bathroom to hang towels?? This could be easily fixed. Lastly - husband chose dinner in the Waterline last night. Service was not great and they clearly had an issue in the kitchen as it took almost an hour for their food. Luckily it was very good once it came. No apologies for lateness either. Not great.

The hotel design is beautiful, and my room was comfortable, though it’s definitely starting to show some wear and tear. I had used a suite upgrade, but it appeared I was placed in an accessible suite—the bathroom was filled with grab bars and, surprisingly, had no hooks or towel racks anywhere. I checked behind the doors and walls—nothing. A small but frustrating detail. I also needed to print something and found both “business center” computers behind the concierge unusable—one was missing a keyboard, and the other didn’t work. Thankfully, the staff were amazing and helped me print from their office, which I really appreciated. The M Club Lounge was a highlight—comfortable space and very friendly staff. Breakfast was nice, and the service there stood out in a great way. I was also recognized at check-in as a Titanium member, although it only happened because the mobile key I was issued didn’t work in the elevator. That was frustrating, especially given my late arrival at 11pm and early departure at 9am—I really needed the mobile key to function smoothly. What left the worst impression, though, was the $35 daily “resort” fee. As a Titanium member staying only one night, I got absolutely no benefit from it. The restaurant credit didn’t help since I only had time for the included breakfast, and the three “city excursions” were unavailable during my stay. I realize the fee was listed during booking, but it still felt like a pointless charge—a money grab that added no value and left a bad taste. In summary: the staff were excellent, the M Club Lounge was great, and the room was mostly comfortable—though not perfect. But between the broken business center and the unnecessary $35 fee, I’ll likely choose a different Marriott in the area next time.