Boston Marriott Long Wharf

Centrally located with easy access to attractions, restaurants, and transport. Friendly staff offer excellent service. Guests appreciate the comfortable, spacious, and well-decorated rooms with great views.

I recently had the misfortune of visiting the Marriott Long Wharf, a property I had high hopes for given its Bonvoy affiliation. Unfortunately, my experience fell far short of expectations. Upon entering the building, my group and I encountered a confusing elevator system with non-traditional floor labeling, which made navigating to the restaurant on the first floor a bit of a challenge. Once we arrived at the restaurant, we were greeted by a clean and well-maintained space. However, the service was woefully inadequate. Despite waiting for 10 minutes, no one approached us to take our order or offer drinks. When we finally decided to approach the bar, the bartender was overwhelmed, and his assistant was less than helpful. To make matters worse, the lounge and service staff seemed more interested in socializing than attending to customers. After waiting for an additional 10 minutes at a designated table, we realized that we weren't going to receive the service we expected. Frustrated and hungry, we decided to leave and request to speak with a manager. Even that proved to be a challenge, with an unreasonable wait time. *Key Issues:* - Confusing elevator system - Lack of attentive service - Staff seemed more focused on socializing than serving customers - Long wait times for service and management Given my experience, I would not recommend the Marriott Long Wharf to others. As someone who frequently guides people to various establishments, I will be removing this property from my list. While I understand that businesses can have off days, a substantial change is needed to improve the service and overall experience. Perhaps one day I'll revisit, but for now, I'm disappointed and unimpressed.