The New England Hotel

Myself and my partner stayed one night in room I would suggest to any future customers do not stay or have any contact with the manager, we stayed in room with no heating, no staff on site, every time you leave the hotel you have to hand in key and on return have to wait for return of key with never any staff on reception, the breakfast in the morning was the worst food I have ever eaten and was food from previous day that had been microwaved, I approached the manager who said he was not interested in my claims and quote IM Done with you!!! So I am posting this so future people don't have our experience and I'm taking legal action, a horrible experience and I would not recommend this hotel to anyone, a rude manager by the name Valentine, looking forward to seeing his reaction when my report is made.

Not a great experience. The hotel is shabby and dated. Our room on arrival had the window wide open, it was 4 degrees outside and the radiators could not be switched on. Music from the bar until 01.45 made it impossible to sleep. I went down to the bar and bar man said he would sort out the problem. There was only the 1 bar staff and 2 customers so I cannot understand why the music was being played so loud. The bed was uncomfortable, the sink water came out of the shower drain and smelled awful. There was only a shower which was mouldy with a very poor flow and not easy to adjust. There was no extracter in the bathroom. The room has single glazing and so very noisy from traffic noise. No bedside table on one side, the room being very dated in every aspect imaginable. We paid £80.00 for a double room with breakfast but to be honest I would not stay again if the room was free. The only saving grace was the lady who served a nice breakfast. Never again and a full refund would be gratefully accepted.

Awful hotel. Our room has mould on the ceiling, bed bugs crawling on the bed, walls and floor and a red light constantly flashing on the fire sensor. The bathroom is extremely old, run down and also has alot of mould. There is no one on reception to ask to change rooms. Avoid this hotel at all costs.

Had a works night out for a leaving do at the Bombey Club. Great service and food with a wide selection on the menu and recommendations from the owner on hand. Would definitely recommended it for event or just a meal out.