Guest User
May 22, 2025
We were booked in for 2 nights but ended up staying 3 nights. After the 1st night the room wasn't cleaned, no fresh towels, no top up of tea/coffee, the bathroom soap dispenser was empty, the shower soap dispenser was broken, the aircon worked but the controller was damaged. We just got back in the room at 11pm on night 3, so too late for anything to be done, and again the room is untouched. We have 1 usable towel, no tea/coffee. Bed unmade. The shower curtain...smells. There was no bathmat. I can understand the room clean up being missed one day, things happen, but not two. Night 2 we were locked out of the room due to a system failure. This was resolved quickly. The aircon works though, the bed is comfortable. The carpets are new. There's parking. It feels safe.