Premier Inn London Elstree / Borehamwood

Good job. Great staff. I’d go there anytime. Delicious food provided. Easy to change the dates. Communication is far too easy.

breakfast still had remains of the meals on the floor from night before, no clean tables left dirty plates at 7am, no decaffinated drinks , no staff self booking failed machines x2 at reception, staff took 10 minutes to answer bell, parking was not free as vouchers did not work. bed was clean, but caroet was stained and sticky

This hotel is clean, warm, quiet and very convenient for the TV Studios. The check-in and check out processes were both very efficient and the staff were very willing to get the room ready early to accommodate an earlier check in which you only have to request on arrival.

The hotel is very clean, the food is good and the staff are friendly and helpful but Blaise goes above and beyond, nothing is too much trouble, even when they were short-staffed he made sure the busy restaurant carried on like normal. He makes the stay here so much easier

Abysmal customer service! On arrival the self check in was not issuing key cards so I was required to call for help. 20 mins it took for someone to appear and rudely thrust a key card in my face. The room smelt fusty, damp and disgusting. I have slept on Premier Inn beds before and had a great night sleep but this was the most uncomfortable bed that I have ever had the misfortune of sleeping on. Even though the 'clean me' sign was on the door the room was not cleaned during the 3 night stay. Had to fetch the teas and coffees from the self service down stairs but it was always empty and if you called for a member of staff the quickest someone arrived was 20 mins later. Car park is very small and when all of the work vans arrived it was always difficult to park the car. I believe the car park was expensive at £24 when I only payed £18 to park to go into London.