Holiday Inn Express Richmond E - Midlothian Trnpke

I paid $178 to stay here and would NOT recommend it to anyone. It is, hands down, the most run down hotel I have stayed at since I was a kid. I have never had a bad experience at a Holiday Inn, but this one is awful. Everything is old, rusty, and unkept. I changed rooms twice before finding one I could stomach. I should have read more reviews before booking, but listen to my advice and choose a different hotel. The first room was musty, there were holes in the curtains, stains on the couch and chair, and overall disgusting. The second room smelled better but had a dirty bathroom. The icing on the cake was a Slim Jim holding up the shower rod. The third room was a suite and is okay, but still far from what I’ve come to expect from Holiday Inns. I will say that the lady at the front desk was lovely- she was understanding and apologetic, and kept giving me a different room until I found one that was suitable. IHG really needs to check this hotel out and do a complete renovation.

Holiday Inn should be embarrassed to have their name on this hotel. This was the nastiest hotel and I have never left a hotel, but I left this hotel without staying. I have pictures, but I don't have time to load them. Everything from the blinds having holes throughout them, to an electrical outlet with no cover, to the bathroom rod being stuck up with a piece of wood, to mold and grossness everywhere. I don't see how anyone could stay in this place.

I really liked our room and it was comfortable with Double King beds, However it was not the room I paid for. I paid for a little more expensive room that was supposed to be bigger with a couch and a sitting area. When I checked in the woman was rude to me as soon as she saw that I booked through *******, she said to me " Well I can't help you, You booked through a third party". Once I seen that the room was the wrong room, I didn't feel like dealing with her again. She was already treating me differently and was rude because I just booked it third party. My bed was very comfortable for sleeping in though but my husband was kinda uncomfortable without a sitting area to watch TV. They had a hard chair for him to use but it was not comfortable. We ordered door dash and the area had late night choices that were not fast food. I would stay again but pray that I didn't get treated differently for booking this way again and that I would get the room I actually paid for this time. They had hot breakfast buffet options but we got to bed late so we slept in. I like free parking options and the value for the money if you actually get the room you pay for.

This is a hotel at a critical juncture. They must either invest some money and make immediate improvements, or they will slide into irrecoverable mediocrity and lose their fanchise. First the good: -The staff was all very nice. You could tell they were trying to do their best with what management has given them. -The breakfast crew was excellent. High quality, good selection, different every day, and carefully watched to make sure there was plenty of everything. Again, kudos to the staff. -The lobby is spacious and nice. So is the courtyard behind it. The not-so-good: -The gym was a wreck. Broken treadmill.Barely working elliptical with broken buttons and TV. Trash and towels not taken out for days. Empty unused space where more equipment could be placed. And your roomkey won't open the gym. You have to go to the front desk to get a special gym key. -I think the pool is leaking because they had a hose running into it for the whole time we were there- made it unnecessarily cold despite high heat outdoors. Also, no towels housed nearby, One has to go to the front desk. -We had a two room suite (201). The keys kept malfunctioning and kept needing to be reprogrammed. It was hyper annoying. -Our rooms were dated. Old furnishings. Old TV's with barely working remotes. No USB ports. Little lighting- very dim. -No AC in our hallway -Only ONE ice machine for whole hotel that was perpetually out of ice. -Elevators were awful. Barely working. Took 5-10 minutes go up one floor

The breakfast was top notch. My teenage son said it was the best meal he had on vacation. I said you mean breakfast and he said, no meal...definitely above and beyond the typical hotel breakfast.

Overall the stay was ok. I didn’t appreciate the house keeping staff not changing the sheets, pillow case and blankets. They literally flipped it over and we can see the previous stains.