Natalya
December 7, 2023
I booked this hotel on ******* where it is presented as an upscale hotel with a sauna and a free manager's reception. Upon arrival, I was informed that the sauna was under renovation, and there were not such thing as a free manager's reception. The hotel manager told me that they weren't responsible for what ******* puts on the website. I appreciated the manager offering me a bit of a discount to appease me but overall this was frustrating, as I was looking forward to a sauna and a spa. Overall, although the hotel is clean and conveniently located, it does not live up to the "upscale" standard.