Grand Hotel Elite

It feels pretty good. On the way back to the old town from the airport, public transportation is very convenient. There is a bus at the door. The room is very clean. It is retro overall. The sun is very bright. There is a supermarket nearby.

An excellent hotel, with very spacious and beautiful facilities, overall the stay was good.

I stayed here for the second time after three days. It might be the off-season recently. It was only RMB 300 if I booked two days in advance. It was very affordable. It was a coincidence that I was given the same room as last time, but the weather was much better this time. It was nice to watch the sunrise from the balcony in the morning.

It feels OK, but it's a bit expensive during the exhibition

There is a Chinese person at the front desk. It is easier to communicate with her when she is on duty. The front desk can help you call a taxi. It is difficult to get a taxi. You must download the APP. The elevator is very small and can only accommodate two or three people. The name of the hotel is very old and the paint is peeling. If you don’t pay attention, you can’t find the name of the hotel.

The “non” stay at the Grand Hotel Elite in Bologna was unfortunately truly disappointing, especially due to the poor customer care shown by the staff. Upon arrival, due to an error in the booking via the app, we found ourselves with the wrong date. Unfortunately, the receptionist we spoke to handled the situation in an unprofessional and downright rude manner, inviting us to leave the hotel without any attempt to find a solution. Fortunately, another member of staff identified our booking and suggested we request a refund, explaining that there were no rooms available for the correct day. Despite this openness, the next day, after contacting the hotel again, we were denied any type of refund, even partial, due to the failure to use the room. We understand the initial error in the booking, but we would have expected greater flexibility and attention to the customer, especially considering that we did not use the room reserved for a subsequent day. Overall, the experience left a bitter taste in the mouth, both for the initial management of the reception and for the lack of willingness to find a reasonable solution to the problem.