Hotel Kastil

I would not recommend this hotel to anyone. I don't understand how it can claim to be a 3 star hotel, when in reality I wouldn't offer more than 1 star. I booked 2 rooms for family and 10 month old baby, but when I saw what it looked like, I left after 2 hours of staying there. From the moment we walked in we were greeted by infernal heat and a receptionist who treated us with disgust. Then, the rooms are very old and dirty. The air conditioner doesn't really work, and the mouth that the air comes through is simply infected. In one room we had a fan, which I find unacceptable in a hotel that claims to be 3 star. The window shutters do not open, which made me feel like a prisoner. When I reported all this to the reception, I was told that the air conditioning was working but I had to wait (this was 2 hours after I had turned it on). I waited another 2 hours at the front desk for the receptionist to speak to the manager about my situation, but got no response. However, she made me write down my contact and financial details to refund my money. The next day when I called reception to ask if they had an answer to my situation, the receptionist effectively hung up on me. After several emails, I was replied that they could not refund my money because I paid cash. Thus, I was left with 2 paid rooms, which I could not take advantage of because of the miserable conditions there. AVOID THIS HOTEL !!!