Waterman Svpetrvs Resort - All Inclusive

This is a beautiful resort, in a stunning location - the sunsets are amazing! Clean and modern rooms, beautiful swimming pools and several restaurants. The resort is much bigger than I expected, so there is a bit of walking, depending on where your room is located. We did all inclusive, which suited us - nice drinks and quite a lot of options. Food was great, though don't expect a huge selection - it was perfect for us. Always pasta, pizza, salad and then other meat and vegetables. The manager helped us with a small issue and then always checked in on us whenever he saw us, which we really appreciated. Would definitely visit again!

I travelled with my kids and we did not get the correct room, booked with four beds (we were three) but got a room with a double and a sofa, however since we travelled with my parents as well and they got the room next door I did not make a fuzz about it, since we then would have ended up in different buildings. The standard of the interior and outside was more poorly than the pictures. The view from the balcony was a big tree and buildings. There was not cleaned sheets. It was hard to understand were the pools were and the logistic, had to look at a map when we walked around the whole week, could have been better signs. We ordered the dinner buffet one day, the food was not terrific but nice view from their balcony. The buffet was supposed to be free for kids under eight and lower price for teens, however I ended up paying full price and when I questioned it when I checked out the personell was not good at english so I could not make him understand. I just had to let it be. Overall, nice time in Brac but would not stay in the same hotel again.

Wouldnt go back. Save your money - poor customer service, ripped towels,dirty cushions and poor management. We checked in at 6pm and noticed walls peeling, dirty towels and a connecting door to another room that had a peephole facing into our room. We could see light coming through it so we were worried and felt unsafe. Reported to reception and was met with a very dissmissive response from Sonja saying theres nothing they can do until she gets her boss' permission to move our room. Can you give us a time frame? 'No'. But we dont feel safe in that room? 'Have some patience'. We gave her our number and she said she'd call as soon as a room was ready. She came up to us during dinner at 7pm saying 'he'll be here soon' which gave us hope. It got to 10pm and hadnt heard anything so we asked at the desk. Annoyed at us she said we'd 'have to come back tomorrow nd see'. We asked for something to cover the hole like a sticky note. At that point Louiza (who'd been there the whole time) came over and moved us to a different room and said 'she was going home now' very lovely lady but why wasnt this done sooner when we first reported it? The buffet is alright, nothing special - most items arent labelled or labelled incorrectly so risky if you have an allergy or dietary requirement. We came down for dinner on my birthday at 7pm and turned away as theyd made a mistake and have a big group in. We were all-inclusive and despite multiple restaurants on site no alternatives were provided.

PROS Facilities - the rooms are clean and comfortable (although they look nothing like they do on the website/booking site). Location- Beautiful location with lush surroundings and pebble beaches close by. Very clean resort. It is a 10-15 mins walk to centre/mirena with a selection of shops, bars and restaurants. Plenty of sun loungers. CONS Food. You are allocated a restaurant when you arrive and you have to eat there for breakfast, lunch and supper. There are no children’s options at all (unless you want a slice of pizza for lunch and supper every night). Every piece of chicken had bones in it. There was not much choice and was by far the smallest all inclusive buffet I have ever experienced. Not an all inclusive dining/drink experience that needs attention. We had to eat out 6 evenings out of 7 (foodica is an onsite restaurant where you receive 10% discount and is delicious with lovely sunsets) Lack of drink stations around a large resort, particularly at the kids pool. Full fat cola is not included on all inclusive. No iron to rent. Only option was to pay per item to have them ironed. Staff were not very helpful mainly due to not understanding English. The site advised either a pool or garden view however we had a large, overgrown bush/tree with no view at all. Overall, the all inclusive service requires attention. I have been to over 20 all inclusive resorts and this was was by far the most disappointing. No attention to detail. Cocktails are served in little plastic cups and no special little touches. Very disappointed that we worked so hard for this holiday only for it to be such a let down.