The worst experience I have ever had in a hotel. We made the reservation to stay with my family, my son and my husband.
We arrived at around 9:00 pm from another city and they denied our reservation because we did not have our son's birth certificate.
At no point during the reservation were we asked for this document. A very difficult situation at that time to look for a hotel with a 4-year-old child who was sleepy and cold.
Fortunately we found the Cosmo 100 hotel, which I recommend. Without any inconvenience due to our son's birth certificate, they gave us one of their best rooms. Without a doubt, a superior hotel in every way.
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