Sensitive Premium Resort & Spa - All Inclusive

Good Hotel for a small getaway

Came with family, amazing staff everyone is so friendly. They constantly checked with us to make sure everything was ok, would recommend. Only thing is that it is quite far out from the actual city.

Staff are friendly and they try their best to ensure that the people that stay within this all inclusive resort have the best experience

Everything was perfect . Celaning, staff, food . They have a big main restaurant so you dont need to worry . Especially thanks for Semra for her kindness and help .

Check-in & First Impressions: Check-in was smooth and quick, and we were welcomed warmly. The staff throughout the stay was polite and helpful. Room & Accommodation: We were given a room with a land view, which turned out to be a good thing—it was generally quiet. The only exception was around 2 AM when some families with children were in the lobby, possibly waiting for transfers (I like to believe so). Room cleanliness was very good (9/10), and restaurant cleanliness was decent (8/10), considering how busy it got. The waiters were clearly doing their best to keep up. The room was comfortable, with a good mattress, modern furniture, and working air conditioning. Food & Drinks: The buffet didn’t offer an extensive variety, but it was fine overall. The food was fresh, which we appreciated. As someone who enjoys fish, I was pleasantly surprised to find fish dishes available every day. The soups were a bit repetitive—they tasted quite similar, even when labeled differently. :) Included drinks were local brands. Facilities: The pools looked nice, but the water was rather cold, especially in the kids’ pool and the one with slides. We didn’t personally use the spa, but other guests we spoke to praised it highly, especially the masseur. The entertainment and animation programs were fun and enjoyable—for both adults and kids. Wi-Fi access was limited, likely due to the high number of guests connected at the same time. Staff: Well-intentioned and friendly, although there was occasionally a language barrier. Still, everyone tried their best to assist. What Could Be Improved: The fitness room seems to have been forgotten. The equipment is old, and some machines didn’t look very safe to use. I get that not many people hit the gym while on vacation, but for a 5-star hotel, it deserves an upgrade. Overall, it was a nice family vacation with plenty of positives and a few areas that could use attention. I’d recommend it to those looking for a relaxing holiday with decent service and a friendly atmosphere.