Siam Elegance Hotel & Spa

I stayed at Siam Elegance Hotel & Spa in Belek, Turkey, from 23rd to 30th June 2025, and I can honestly say this was the most disgusting, misleading, and upsetting holiday I have ever experienced. Filthy, Unhygienic Room The room we were given was beyond unacceptable. Bed sheets had blood stains, holes, and didn’t even fit the bed. Towels were worn, damaged, and threadbare. The entire room reeked of vomit from the moment we arrived – a smell that never went away. The shower was dirty, and the towel rail was broken and fell off on the first day. It stayed outside our room for the entire week, unfixed, like a grim reminder of the hotel’s neglect. Noisy & Ignored Requests I had requested a quiet room, yet we were placed right next to the nightly entertainment area – loud music and shouting past midnight, every single night. Complaints to staff were ignored, shrugged off, or met with outright rudeness. I have a photograph of one staff member whose behaviour was especially unacceptable. Dangerous & Poorly Maintained Facilities The whole hotel was run-down, dirty, and nothing like the glossy photos used in their adverts. I saw exposed wires coming out of plug sockets, air conditioning units dripping onto food in the buffet (and onto my head), and “all-inclusive” ice creams left in an old cool box, always soft or half-melted. Misrepresentation & Dishonesty This place is marketed as a quality resort, but it fails to meet even the most basic standards of hygiene, safety, and service. It was an outright misrepresentation – if I’d known the truth, I would never have booked. Why This Matters This was a special trip I had saved for over two years to take with my son. Instead, it turned into a week of stress, disgust, and disappointment. The management clearly doesn’t care about guest welfare or basic hospitality. Final Word Avoid this hotel at all costs. Do not believe the photos. Do not trust the descriptions. There are far better places to spend your money in Turkey. I will be taking this matter further with the Turkish Ministry of Tourism, the European Consumer Centre, and my credit card provider.

So bad we paid to move to another hotel!!! Just back. Never going back! Let's start with the positive - nice big room. That's literally it! Food is terrible, main restaurant feels very much like a school canteen, not enough staff to clean if clear there's 5. Expect to have to wait for limited food options, wait for a few table, then wait got a drink - which you'll be expected to go and get yourself. Over 3 nights we were met with trays of cabbage and boiled meat. Literally boiled turkey. Chips and pasta which is a holiday staple for most families, were behind long queues. Sadly we got used to people picking up 3 or 4 plates looking for a clean one at every meal. it doesn't inspire confidence. The pool area is nice, but there are so many people in the hotel that the beds are literally touching each other, and were all 'reserved' by towels from very early in the morning. A word on our On the Beach rep. Welcome pack was a flier for a free dental check up. Sent me a Whatsapp on day 4 saying that he had missed us somehow. I told them we'd already moved to another hotel (Lara barut collection - it is absolutely stunning!) his reply when told that the Siam was terrible was "oh well". Then immediately offered to come meet us at our new hotel and see if we wanted to buy any excursions or activities. No other comment or interest in the terrible experience we had.