JOALI BEING

When we arrived at JOALI BEING, we could deeply feel the courtesy and warmth of every staff member at the resort. Especially our butler, Abdullah, who fulfilled all our requests and even arranged activities for us on rainy days. He was always attentive to our needs, taking care of us with great thoughtfulness. Our conversations with him greatly enhanced our understanding of the place, making us feel like we had the best family here. In the end, we were truly reluctant to say goodbye to him. The room design was beautiful, and I loved all the little details. The cleanliness here was meticulous, allowing us to sleep well every night in a clean and comfortable environment. Once again, we thank every staff member at JOALI BEING for creating such wonderful vacation memories for us. This will certainly be an unforgettable honeymoon experience for our lifetime.

Our recent stay at the resort was unfortunately very disappointing. Right from the beginning, we experienced uncomfortable moments—particularly with our assigned butler, Nuaran, who made us feel uneasy by subtly and repeatedly hinting for a tip. To make matters worse, the bathtub in our villa had visibly rusted water, which was both unhygienic and unacceptable for a property that claims to offer a premium experience. The most distressing part of our stay was discovering that we had lost $1,500 from our handbag. We noticed this as we were preparing to leave the resort. We immediately informed our butler and requested that he check and update us, but we did not receive any follow-up or support regarding the matter. This experience has left us extremely disappointed and disheartened. For a resort of this reputation, we expected better service, integrity, and accountability. We hope management takes these issues seriously to prevent other guests from going through the same.