Titanic Luxury Collection Bodrum

I feel compelled to share my experience at this hotel, as it was far from satisfactory. I typically refrain from posting negative reviews unless my experience is genuinely disappointing, and unfortunately, this was one such occasion. Upon our arrival, the receptionist handed us an envelope containing details about private excursions, claiming they were arranged through our holiday booking agency, Love Holidays. We were informed that an advisor from the excursion company would meet us at the hotel to discuss options. We were introduced to a man who, according to the receptionist, was the "hotel advisor." We expressed interest in booking a luxury boat cruise, and the advisor showed us a promotional video and pictures of a pristine boat, assuring us it would be a luxurious experience. He mentioned that the boat would offer a stunning view of pink caves, delicious food, and that the captain was fluent in English. He also promised a 100% money-back guarantee if we were dissatisfied with the trip. However, upon arriving for the cruise, we were severely disappointed. The boat was far from luxurious; it was in poor condition, and the promised amenities were nonexistent. The captain did not speak English at all, and the scenic views were nothing like what had been advertised. When we tried to reach the advisor to resolve the situation, he denied all our claims and refused to offer a refund of £500 We then contacted the hotel management, hoping they would assist us, but they stated they had no involvement, claiming that the excursion was not their responsibility, as it was booked through our holiday agency. However, when we contacted Love Holidays, they denied any knowledge of such excursions or the distribution of related leaflets. It became clear that the hotel staff and the excursion company were working together, as they continued to mislead guests about the authenticity of the services offered. The individual we interacted with, named Umut, represents Inovasyon Travel Agency, and based on our experience, I strongly advise against booking excursions through this channel. While the hotel itself was generally pleasant, we encountered several issues, including an infestation of ants in our room, which further diminished our stay. In conclusion, I would not recommend this hotel due to the unethical practices associated with the excursion service provided, and the lack of support from both the hotel and the booking agency in addressing these issues.

Amazing place with great spot by the river followed by great service and courteousness

We visited with our two children aged 2 and 8 months. We were delighted to see so many activities laid on by the kids club. The facilities for children were great. The entertainment was very good. The spa facilities were amazing, we managed to take advantage of the hammam and really I enjoyed it.