Mandarin Resort & Spa

Friendly staff but zero entertainment

We stayed as 2 adults in 2 separate rooms during the Ramadan holiday on March 30-31, 2025. The hotel was almost empty. Instead of purchasing through the website, I called the hotel and made a reservation. The representative who spoke to me said that he was at the hotel and made the transaction from there. I purchased it. However, when we went to the hotel, we learned that the price was cheaper for customers who entered through the door. The receptionist said that when the hotel number was called, the representative also made the reservation through tatilbudur, that the main number was different and that I could call that number for a reservation until May. It is not nice to be charged according to the website price while the customer thinks that he made the reservation through the hotel reception. It is very unfortunate that the customer is satisfied by saying that the hotel is already empty and that the rooms can be purchased at a more affordable price when you arrive at the hotel; while it would only gain trust and reputation for the hotel, it is very unfortunate that this opportunity was not taken advantage of. What is worse is that the worst rooms in the almost empty hotel were given. There was a drain smell in my room that could not be relieved by ventilation, and the bathroom faucets were so rusty that it was disgusting to hold them. In our other room, a huge cockroach appeared on the 2nd morning. When we mentioned this, they immediately offered to change our room. They said let's spray that room too. They moved us to two rooms in the other corridor and we felt like we had moved to a new hotel. It was renovated and clean. We were very pleased to stay on those islands. In other words, it is impossible not to be surprised by what kind of hotel management approach it is to give the worst rooms to the customer in an empty hotel. However, I would still like to thank the guy at the reception for giving us the bad rooms at the beginning. If he had given us the more renovated rooms at the beginning, I would have chosen the hotel a second time and then I would have come across the bad rooms. Before writing this review, I looked at the reviews written by other customers. I saw that there was a complaint about an insect 2 years ago. They told them that such things were normal since the hotel was in the garden. We were also asked if we left the balcony door open. Cockroaches do not come from the garden. I have stayed in a place that was not a garden but almost in a jungle before. There were no cockroaches. Although the summer season will start in 1 month, unfortunately there is probably no renovation activity in the hotel. I hope they start as soon as possible or do not make a mistake like selling their old rooms to customers. What a shame, with what hopes do people go on those holidays. The location of the hotel is considered close to the center. There is a small parking lot for a few vehicles in front. Even in this season, we stayed outside. It will be impossible to find an empty place in the summer. You have to look for a place on the streets nearby or leave it in a paid parking lot. Since it was a winter concept, it was only bed and breakfast. The breakfast was average. There was not much variety but it was clean.