Socialtel Bocas del Toro - Formerly Selina Bocas del Toro

There was mold on the mattress and in the room! The stuff didn’t seem to care at all and was even annoyed with you simply checking in to your room even though it was empty and at day. I would not recommend staying here at all. Go to a different hostel.

The hotel has a nice location to get to discover Bocas and go out for short or long tours to the islands and their attractions. The breakfasts are delicious but some options are small portions and not worth eating. For a Selina one would expect a higher standard of service, but their staff makes no effort to meet it, they do the minimum to barely get the job done, their guest service is basic and their hospitality needs to be developed a lot. The rooms need a lot of "love" to be up to the standard of a Selina: maintenance, security and comfort are things they lack. The few windows do not close well, there is little space and comfort in the bathroom to have your clothes hung up or to change clothes, the doors of the rooms are rusty, the floors always look dirty and full of dust and dirt, the plants are dirty, dead or very dry, the decoration is not something that helps to give a cozy feel. It is difficult to detail who is a Selina collaborator because they show indifference and since they do not have a uniform or a badge it is impossible to know who to ask for help. The last night we had to suffer from a Jewish party and there was no one to tell us that there was going to be a lot of noise and much less was there anyone to help us asking for respect and silence for the other guests for that noisy group of Jews who thought they were the only ones in the hotel. If you are looking to spend days and nights partying, Selina Bocas del Toro is for you, if you are looking to just sleep and go every day to the tours in the other islands, Selina Bocas del Toro is for you, but if you need comfort, services, hospitality, attention and tranquility, Selina Bocas del Toro is not for you.