Renaissance Boca Raton Hotel

This is a great Hotel stay.

The staff was very nice, but the hotel chose to test its fire alarms during our stay. We learned of this planned testing when we arrived on Tuesday. What we were not told is the alarms would go off (deafeningly loudly) every 5 minutes, all day long. This was in ever hotel room, the lobby, by the pool. You could hear the a block away - every 3-5 mins for a good 30 seconds. This began at 9am and was to go until 5, “unless they finish early” (per front desk). Then commence again the next day. You could not sleep, work, carry on a conversation or do anything because of these alarms. If a fire alarm happens to go off during your stay, I get that, but this was planned testing. We paid full price for our room, only to have alarms blaring all day. We, and numerous other guests, packed up and thankfully found another hotel nearby. The hotel let us cancel it our bookings for the next 2 nights but offered us no refund otherwise. The hotel should fully close if they need to do this testing. No one would choose to stay with alarms screaming all day. It’s also horrible for the employees. We had no warning this would be done during our stay when we booked. Having to change hotels was an inconvenience and it ended up costing us more. This is not an acceptable way to handle your maintenance or to treat your guests/customers.

The property was nice but it could iae

Nice hotel. Worth revisiting.