Renaissance Boca Raton Hotel

This is a great Hotel stay.

Such an amazing experience, the workers are so friendly and helpful! Special thanks to Gabriela and Christina for helping me out!

We came here since we had to drop my son off at college. There was such a nice sign welcoming us. When we checked in we were checking in 2 rooms. One room was not ready yet. We hung out in 1 room and then went to the pool bar. We never got a text that our room was ready. I had to go to the front desk to ask. It was ready and she apologized. Since we have Ambassador status we got an upgrade to a sweet. The hotel and rooms were very clean. Our sweet was very nice. My daughter asked that we keep that room for the next night since we were getting rid of one room the next day. We asked the front desk and they said it would not be a problem. There was a pullout coach in the living room and my husband and I slept in the bedroom. The bathroom was huge. Our bedroom AC was making lots of noise. But we did not complain. We were able to have breakfast on the concierge level. Food was great and a nice selection. One day our room was not cleaned we left our room at 9 and hung by the pool till 2. They knocked at 4 when we were relaxing and getting ready to go out. The girls by the pool bar are so sweet and the food was good for lunch. The bar is not with the hotel so you cannot room charge it. The hotel is definitely near lots of places you can drive too. It definitely was a great stay and we will be staying here a lot for the next 4 years since we will be visiting my Son and watching his games.

BED BUGS BEWARE!! Stayed there last week and got bed bug bites all over! I tried to call them to inform them of the issue and was forwarded to a number that kept ringing and ringing….at the 10 minute mark….the first guy I spoke to picked back up but really didn’t care and not helpful at all in preventing future exposure to guests….BEWARE!

The staff was very nice, but the hotel chose to test its fire alarms during our stay. We learned of this planned testing when we arrived on Tuesday. What we were not told is the alarms would go off (deafeningly loudly) every 5 minutes, all day long. This was in ever hotel room, the lobby, by the pool. You could hear the a block away - every 3-5 mins for a good 30 seconds. This began at 9am and was to go until 5, “unless they finish early” (per front desk). Then commence again the next day. You could not sleep, work, carry on a conversation or do anything because of these alarms. If a fire alarm happens to go off during your stay, I get that, but this was planned testing. We paid full price for our room, only to have alarms blaring all day. We, and numerous other guests, packed up and thankfully found another hotel nearby. The hotel let us cancel it our bookings for the next 2 nights but offered us no refund otherwise. The hotel should fully close if they need to do this testing. No one would choose to stay with alarms screaming all day. It’s also horrible for the employees. We had no warning this would be done during our stay when we booked. Having to change hotels was an inconvenience and it ended up costing us more. This is not an acceptable way to handle your maintenance or to treat your guests/customers.