Sonesta Select Boca Raton Town Center

If I could give it zero stars I would. I had a reservation for two days as I was in the area for work. Due to weather my flight was canceled, so I asked if my reservation could be canceled, at least the 2nd night, as it is late in the day for day 1. I received a resounding no to both options. This is incredibly bad customer service, and the only part of my flight being canceled is knowing that I won't have to stay at this hotel. If this is how they treat guests, I can only imagine the corners cut in the rooms and in every other form of customer service. I can only hope you are treated with the same courtesies wherever and whenever you travel.

I found this hotel through trying to find cheap deals. I didn’t know of this hotel chain and this location since I’ve learned in that area for sometime but moved and came back to visit. Very convenient, located near the interstate, clean, smelled very good throughout the hotel, and well priced.

We stayed at this hotel for ten nights and found it to be a decent option for the price, though there were a few service hiccups. Here’s a breakdown of the pros and cons: PROS * Excellent location – Close to shops, malls, and cafés. * Modernized common areas – The lobby is fully updated, and the breakfast café is decent. * Perks included – Free parking and complimentary morning coffee. * Nice amenities – Good pool and well-equipped workout room. * Comfortable rooms – Spacious and fairly well-appointed with minor issues * Not too large – The hotel is a good size, not overwhelming. * Friendly front desk staff – Generally helpful and welcoming. CONS * Inconsistent housekeeping – One day, our room was cleaned but was missing hand towels and even a sheet on the bed. The front desk staff was helpful, providing towels right away and promising that housekeeping would fix the sheet issue—but they never did. Eventually, I had to pick up a sheet later and make the bed. * Service follow-through issues – The exercise room ran out of cups and towels. After I reported it, they did restock, but it took two requests to get the cups refilled. * Room maintenance concerns – While the rooms were OK overall, some fixtures needed attention. The bathroom faucet, shower faucet, and knob were all a bit loose but they all worked. The fridge was noisy so we turned it off. There is no safe or USB plugs. The air conditioning didn’t work on the first night, though they did fix it the next day. FINAL THOUGHTS For about $270 CAD / $190 USD per night, this hotel is on the pricier side for a basic three-star stay, though it’s still far cheaper than higher-end options, which can be double the cost or more. While the location and amenities were solid, the inconsistencies in service and maintenance were a drawback. That said, if you’re looking for a reasonably comfortable and well-located hotel and can tolerate some minor service issues, it’s a decent choice and I can honestly say I have stayed in far worse places!