Playa Caracol Hotel & Spa
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1 night
1 room, 2 adults, 0 children
All properties in Boca Del Rio
Playa Caracol Hotel & Spa
No.5 of 4-Star Select Hotels in Veracruz
Av. Mocambo # 526 Col, Collado y, Boticaria, 94293 Boca del Río, Boca Del Rio, Veracruz, 94293, Mexico
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Amenities
Outdoor swimming pool
Private beach area
Spa
Massage room
Gym
Private parkingFree
24-hour front desk
Luggage storage
All amenities
Property Description
Located in Boca del Río (Mocambo), Hotel Playa Caracol is within a 15-minute walk of Mocambo Beach and Plaza Las Americas Shopping Mall. This beach hotel is 0.7 mi (1.2 km) from World Trade Center Veracruz and 6.1 mi (9.8 km) from Veracruz Harbour.
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8.0/10
Cleanliness8.0
Amenities8.0
Location8.0
Service8.0
All 100 reviews
Surroundings
Landmarks: Verasurf surf school - escuela de surf
(<100m)
Landmarks: Quinta Sobre las Olas
(110m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
12
Double Room, 2 Double Beds
2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Towels
Balcony
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12
King Room
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Ocean view
Towels
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Guest Reviews
8.0/10
Very Good
100 reviews
Verified Reviews- Cleanliness8.0
- Amenities8.0
- Location8.0
- Service8.0
Average for similar properties in Boca Del Rio
AI Summary
The service is excellent with friendly staff. The location is fair, directly at the beach, and offers a lovely and good positioning.
VÍCTOR MANUEL
May 2, 2025
Muy buen servicio
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gabriela miroslava
April 25, 2025
El hotel está muy descuidado, no tiene luz en la alberca, la única luz que tienen en la habitación es una lámpara, no tiene luz en el corredor para entrar a la habitación están fundidos los focos, el restaurante es una burla, los meseros no te quieren atender el servicio es de 40 min a 1 hrs para que te tomen la orden y además otros 40 mins para que te traigan tu comida. Hay lugares más bonitos y ricos a los costados y con el mismo costo. Es caro y no vale la pena, tienen luz en la alberca pero para no gastar no la quieren prender o no quieren darle mantenimiento, las mesas para la playa están rotas y sucias.
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Bernardo
April 23, 2025
Bien
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José Luis
April 21, 2025
En general buen pero hubieron varios detalles el agua caliente no salió dos días, la habitación que me asignaron en el pasillo habían camas puestas estorbando el paso,
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Sergio
April 9, 2025
Me gustó mucho su playa privada
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Jorge
April 9, 2025
It was nice and clean place, pillows were too hard, place is far from main places
JONATAN T.
April 8, 2025
Excelente hotel con playa y alberca, todo muy bien, a mi familia le encantó, sin duda regresaría. Hermosa vista
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samantha
March 24, 2025
El área de la alberca necesita mantenimiento y mejorar el servicio por parte de la persona que está en esa área si tú no vas y llamas al chico no te ponen sombrilla para el sol ni te ofrece camastro, el agua está muy sucia y no están al pendiente de estar sacando la basura a menos que tú lo pidas, lo mismo con su zona de playa, está sucia hasta colillas de cigarros en las palapas de las personas que las usan y el personal no esta al pendiente de limpiar constantemente esas áreas comunes
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Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Private beach area
Spa
Additional charge
Massage room
Gym
Private parking
Free
24-hour front desk
Luggage storage
Bar
Restaurant
Car rentals
Currency exchange
Conference room
Additional charge
Multi-function room
Children's pool
Playground
Wi-Fi in public areas
Free
Outdoor swimming pool
Private beach area
Spa
Gym
Bar
Restaurant
Playground
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet parking
Free
Transportation
Car rentals
Front Desk Services
24-hour front desk
Concierge service
VIP check-in service
Express check-in and check-out
Safe at front desk
Luggage storage
Currency exchange
Tour and ticket booking service
Languages Spoken
Spanish
Food & Drink
Snack bar
Bar
Room service
Health & Wellness
Spa
Additional charge
Beauty and makeup
Gym
Massage room
Foot bath
Activities
Public beach
Beach umbrellas
Private beach area
Public Areas
No smoking in public areas
Smoking area
Garden
Elevator
Cleaning Services
Dry cleaning
Additional charge
Ironing service
Additional charge
Clothes dryer
Laundry service (on-site)
Additional charge
Clothes steamer
Facilities for Children
Playground
Children's meals available
Children's pool
Business Services
Multi-function room
Fax/copying service
Additional charge
Conference room
Additional charge
Accessibility
Accessible rooms available
Safety & Security
Intruder alarm
Smoke detector
CCTV in public areas
First aid room
First aid kit
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 2 years old and under | Extra crib: MXN$350 (approx. PHP 1,077.89) per person per night |
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Number of Rooms: 21
Located in Boca del Río (Mocambo), Hotel Playa Caracol is within a 15-minute walk of Mocambo Beach and Plaza Las Americas Shopping Mall. This beach hotel is 0.7 mi (1.2 km) from World Trade Center Veracruz and 6.1 mi (9.8 km) from Veracruz Harbour.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite for lunch or dinner at La Villa del Pescador, a restaurant which specializes in Regional cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
Make yourself at home in one of the 39 air-conditioned rooms featuring LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite for lunch or dinner at La Villa del Pescador, a restaurant which specializes in Regional cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
Make yourself at home in one of the 39 air-conditioned rooms featuring LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and complimentary toiletries.
Frequently Asked Questions
What is the cancellation policy for Playa Caracol Hotel & Spa?
The cancellation policy for Playa Caracol Hotel & Spa varies depending on the type of room and booking conditions.What is the cancellation policy for Playa Caracol Hotel & Spa?
What are the check-in and check-out times at Playa Caracol Hotel & Spa?
Standard check-in time at Playa Caracol Hotel & Spa is 15:00 and check-out time is 12:00.What are the check-in and check-out times at Playa Caracol Hotel & Spa?
Does Playa Caracol Hotel & Spa provide breakfast?
No, Playa Caracol Hotel & Spa doesn't provide breakfast. Does Playa Caracol Hotel & Spa provide breakfast?
Can I bring my pet inside the Playa Caracol Hotel & Spa?
As much as we love pets, unfortunately, we are unable to accommodate them in Playa Caracol Hotel & Spa.Can I bring my pet inside the Playa Caracol Hotel & Spa?
About This Property
| Average Price From | PHP5516 |
|---|---|
| Hotel Star Rating | 4 |