Hotel Plaza Sol Veracruz

An ok hotel but i think yiu can get better deals in the area,above a shopping mall I dislike that they hold a 1000 pesos deposit,showers could be cleaner,beds are ok and is near the beach

The hotel was okay but I was dissapointed. However, we had booked a King bed over a month in advance and was out in a double bed room that did not have kings. We asked why and they said they gave it to someone already. How would that be, if I booked ahead of time to get the specific room we wanted? Also we asked if we could check out 30 minutes late, which is quite a normal accommodation most hotels make. They were hesitant but finally said yes but any more and we would receive a fee which I found unnecessary to say. One of the two days we were there, we had to wait 20 minutes before we could eat breakfast because there weren’t enough tables available. One elevator was broken so we often had to wait for the other one to go to all floors before getting back to us. It was hard to find where to go to enter the hotel because it is inside another building. We went into a place that said “Hotel Plaza Sol, Luxury and business” with a counter that looked like the check in area. A woman said “no no no no no! Go upstairs in the elevator.” I don’t know if she knew she was being aggressive or rude but if the signage was better, it wouldn’t have happened…. My husband is a native Spanish speaker so that wasn’t the issue either.