Letty O
August 31, 2024
When I arrived the girl attended to me kindly. I arrived before 3 and gave me a room before time, which I appreciate because I was tired. The wifi was terrible, I couldn't buy a chip and I depended on this wifi and I spent hours without connection. When it was time to shower I realized that there were no towels, shampoo or hot water. But the worst of all is that at 9 pm they opened the door and when she saw me she said sorry I thought you weren't there. I went down to report it and saw that it was the night receptionist, I didn't have anyone to report it to because he was the only one responsible at that time. I told her that she doesn't see in her system that the room is already occupied and she said yes but that she thought I wasn't there. But at 9 pm???? What would I come in for??? Without knocking and that's when I saw that the room had no security at all, it didn't have the chain lock they put inside, my room had a door lock but anyone with a key can enter, and 2 you share a balcony with the room next door and you only have a glass door that opens with a key so I couldn't sleep out of fear of not being safe. The guy at reception got arrogant when I complained to him and told me "I've forgotten it, nothing happened", my worst experience really. If you're traveling alone think twice. The only thing I thought of was moving the bed closer to block the door but I could also enter through the balcony.
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