Comfort Inn

I’ve been humbled but if I could leave 0 stars I would. Upon booking this hotel I only chose so to be in a “decent “ hotel and drive 1.5 more hours to my destination as I was informed Welch, WV was a no go terrible nasty place. So I chose a closer nicer place per ******* ratings and some reviews!! Make sure you check the original sites! I learned my lesson! Upon arrival I realized the pics must be old! This place is run down! And to top it off I think they called it construction! The floors covered in Sheetrock paint dirt nothing covered in the so called lobby breakfast area. The customer service was busy but finally got to me after a 10 hr drive. I had booked for two days! No ma’am. If I could have turned canceled and left I would have. I gave it the benefit of the doubt got my room key and upon entering the room, it was a terror of a nightmare. I called Home crying so bad that I went to the front desk and told them that I would only be staying for that night. Let’s put it this way. I didn’t even sleep in the bed. Speaks volumes!

A diamond in the rough. Best mattress and pillows we experienced throughout our trip from SC. The mattresses are admittedly high from the floor mattress but worth the climb and into pure comfort. New owners appreciate the location in the Blue Ridge mountains and are in the process of updating and upgrading. The staff is friendly and welcoming. There is an included breakfast and a small area for group gatherings. Great for a quick family reunion. (pool in summer) Step out into the morning air and breathe the cool mountain mist as it rises above the mountains into the sky. Pure joy.

Terrible Property was heavily under construction and should have been closed for renovation. I was not informed in advance. First room I was given was in a hall with town up floors and no room numbers. Front desk staff was on the phone with owner/manager and would not help me until she finished lengthy conversation about something unrelated. Bathroom hadn’t been cleaned (or maybe was being used by construction crew ?) Construction crew was in the hallway shouting back and forth to each other at 1:45 am and 3 am. No working tv. Worst hotel stay I’ve had in a good long while.

Stay elsewhere It's under renovation. My bad luck. Worse, the walls are paper thin which means the very loud conversation at 2 am by a bunch of men was particularly unwelcome, as was the loud knocking on someone's door. I know the hotel is not responsible, but if you come to Bluefield, consider a b and b or an air b and b. This cheap hotel was not worth saving a few dollars.

Hairs found in bed No shampoo in bathroom

Exceptional Stay Exceptional service, products, and people. Would stay again! Oh! And excellent breakfast options for Stapleton hangover! God bless you!